Hi, I’m
Favour Osayande
Dubai
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Confidence Beauty Enterprise Dubai
Customer Service Representative
01.2017 - 10.2022
Job overview
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
CONFIDENCE LOUGEDubai
Customer Service Associate
06.2021 - 09.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
BOEMEEdo
Waitress Supervisor
07.2012 - 01.2015
Job overview
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
Zinc Enterprise Lagos
Warehouse Associate
12.2010 - 10.2011
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Consistently lifted materials weighing as much as Number pounds.
Education
NADIA TRAINING Dubai
Diploma from Business Management
03.2017 - 08.2017
University Overview
- Continuing education in business
- Completed professional development in business Administration
- Awarded diploma for course complexion
- Able to understand the scope of business venture and management
Ogbe Grammar SchoolNigeria
WAEC from Science Education
01.2014 - 01.2016
University Overview
- Elected Captain of Team
- Completed professional development in science
- Member of quiz for more information about science
Skills
Report preparation
Complaint resolution
Sales expertise
Professional telephone demeanor
Creative problem solving
Stock management
Recordkeeping strengths
Service standard compliance
Administrative support
Order fulfillment
Team oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
CONFIDENCE LOUGE
06.2021 - 09.2022
NADIA TRAINING
Diploma from Business Management
03.2017 - 08.2017
Customer Service Representative
Confidence Beauty Enterprise
01.2017 - 10.2022
Ogbe Grammar School
WAEC from Science Education
01.2014 - 01.2016
Waitress Supervisor
BOEME
07.2012 - 01.2015
Warehouse Associate
Zinc Enterprise
12.2010 - 10.2011