Hi, I’m
Favour Osayande
Dubai
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Confidence Beauty Enterprise Dubai
Customer Service Representative
01.2017 - 10.2022
Job overview
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
CONFIDENCE LOUGEDubai
Customer Service Associate
06.2021 - 09.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
BOEMEEdo
Waitress Supervisor
07.2012 - 01.2015
Job overview
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
Zinc Enterprise Lagos
Warehouse Associate
12.2010 - 10.2011
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Consistently lifted materials weighing as much as Number pounds.
Education
NADIA TRAINING , Dubai
Diploma from Business Management
03.2017 - 08.2017
University Overview
- Continuing education in business
- Completed professional development in business Administration
- Awarded diploma for course complexion
- Able to understand the scope of business venture and management
Ogbe Grammar School, Nigeria
WAEC from Science Education
01.2014 - 01.2016
University Overview
- Elected Captain of Team
- Completed professional development in science
- Member of quiz for more information about science
Skills
Report preparation
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Timeline
Customer Service Associate
CONFIDENCE LOUGE
06.2021 - 09.2022
NADIA TRAINING
Diploma from Business Management
03.2017 - 08.2017
Customer Service Representative
Confidence Beauty Enterprise
01.2017 - 10.2022
Ogbe Grammar School
WAEC from Science Education
01.2014 - 01.2016
Waitress Supervisor
BOEME
07.2012 - 01.2015
Warehouse Associate
Zinc Enterprise
12.2010 - 10.2011
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