Fayda Metwaly
Dubai
Summary
Working in sales field for more than 5 years between different industries, with always focusing to meet the employer's expectations and exceed
Overview
4
4
years of professional experience
Work History
Sales Representative
Etisalat
03.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Coordinator
H&M
03.2019 - 03.2021
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Education
Bachelor of Business - Business Administration
Mansoura University
Egypt06.2015
Skills
- Territory Cultivation
- Monitoring
- Speaking
- Complex Problem-Solving
- Sales & Marketing
- Accountability
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales Representative
Etisalat
03.2021 - Current
Sales Coordinator
H&M
03.2019 - 03.2021
Bachelor of Business - Business Administration
Mansoura University