Fayez Amro
Dubai,United Arab Emirates
Summary
Senior Automotive After Sales and Spare Parts Executive with more than 20 years of experience in managing large-scale genuine spare parts operations across Hyundai, KIA, and Genesis dealership networks. Extensive experience in strategic business planning, inventory management, wholesale development, principal relations (Hyundai MOBIS, MPME, KIA), supply chain optimization, branch operations, and commercial performance management. Proven ability to manage annual sales exceeding AED 220 million while leading multi-branch operations, improving inventory efficiency, increasing profitability, and developing high-performing teams. Strong background in OEM operations, export business development, automotive sales, customer relationship management, and implementation of manufacturer standards. Recognized for driving operational excellence, business transformation, and sustainable revenue growth while maintaining high customer satisfaction and inventory performance.
Overview
3
3
Languages
3
3
years of post-secondary education
20
20
years of professional experience
Work history
National Spare Parts Manager
Hyundai • KIA • Genesis
- Responsible for the complete management of the National Spare Parts Division covering Hyundai, KIA and Genesis operations across multiple branches throughout the UAE.
- Annual Parts Sales exceeding AED 220 Million
- KIA Annual Revenue of approximately AED 65–70 Million
- Multi-branch national operations
- Team of more than 40 employees
- Inventory investment worth tens of millions of AED
- Developed annual business plans, departmental objectives and operational strategies.
- Managed the complete National Spare Parts business operation.
- Led strategic initiatives to improve profitability and operational efficiency.
- Developed long-term inventory and sales strategies aligned with business objectives.
- Main liaison with Hyundai MOBIS, MOBIS Parts Middle East (MPME), and KIA Corporation.
- Business reviews, performance reporting, supply planning, backorder management, new program implementation, warranty coordination, OEM compliance, and principal audits.
- Managed all business channels including Retail Sales, Wholesale, Fleet, Government, Semi-Government, Dealers, Service Workshops, Body Shops, Corporate Accounts, and Export Customers.
- Developed sales campaigns, promotional programs, pricing strategy, wholesale expansion plans, and customer retention programs.
- Responsible for Safety Stock, Operating Stock, Stock Turn, Inventory Aging, Dead Stock Reduction, Fill Rate Improvement, Lead Time Monitoring, Stock Availability, Back Order Control, and Warehouse Optimization.
- Successfully maintained inventory performance in line with OEM standards.
- Managed departmental financial performance including Revenue, Gross Profit, Net Profit, Operating Expenses, Budget Planning, Capital Expenditure, Cost Control, and ROI Improvement.
- Prepared annual budgets and monitored monthly financial performance.
- Directed national operations involving Warehouse Operations, Distribution, Branch Performance, Stock Taking, Fixed Asset Control, Logistics Coordination, Local Purchasing, Parts Ordering, Inventory Transfers, and Supplier Management.
- Managed and developed more than 40 employees including Branch Managers, Parts Supervisors, Warehouse Teams, Inventory Controllers, and Sales Teams.
- Responsibilities included Recruitment, Training, Coaching, Performance Management, Annual Appraisals, Staff Development, and Employee Engagement.
- Developed and monitored Revenue, Gross Profit, Net Profit, Stock Turn, Fill Rate, Lead Time, Back Orders, Inventory Aging, Staff ROI, Warehouse Utilization, Delivery Performance, Lost Sales, and Customer Satisfaction.
- Worked closely with Finance, HR, IT, Logistics, Procurement, Audit, Legal, Sales, Service, Marketing, and Strategy to improve overall business performance.
- Experienced in International Spare Parts Trading, Export Market Development, Global Supplier Sourcing, International Customer Management, Automotive Export Business Planning, Cross-border Logistics, and OEM Supply Chain Coordination.
- Possess strong commercial knowledge in Vehicle Sales Support, After Sales Business, Fleet Sales, Dealer Development, Customer Acquisition, Commercial Negotiation, and Business Development.
- Successfully managed annual spare parts business exceeding AED 220 Million.
- Led national spare parts operations across multiple UAE branches.
- Improved inventory performance through optimized stock planning and KPI monitoring.
- Built strong working relationships with Hyundai MOBIS, MPME and KIA headquarters.
- Developed successful wholesale and fleet business strategies.
- Managed complex OEM transition and business continuity projects.
- Implemented inventory optimization programs to reduce obsolete stock.
- Improved operational efficiency through process standardization.
- Successfully led teams of more than 40 employees.
- Enhanced customer satisfaction through improved parts availability and service standards.
- Developed export business opportunities for automotive spare parts.
National Parts Manager
Juma Al Majid
Dubai , UAE
2006.10 - Current
- Achieved quicker repair turnaround by ensuring availability of essential parts.
- Improved parts inventory by implementing effective management systems.
- Collaborated with other department managers to ensure a unified approach towards business objectives.
- Managed vendor relations to secure competitive pricing.
Education
Bachelor's Degree - English language
Aligarh University
India 1996.06 - 1999.08
Skills
- National Spare Parts Operations
- Strategic Business Planning
- Automotive After Sales Management
- Genuine Spare Parts Operations
- Hyundai
- KIA
- Genesis
- MOBIS / MPME Coordination
- Inventory Planning & Optimization
- Supply Chain Management
- Procurement & Local Purchasing
- Warehouse & Distribution Management
- Wholesale Business Development
- Dealer Network Management
- Fleet Business Management
- Export Market Development
- Automotive Sales Experience
- Financial & Budget Management
- Profit & Loss (P&L)
- KPI Development & Performance Management
- Pricing Strategy
- Customer Relationship Management
- Staff Leadership & Coaching
- Branch Operations Management
- Process Improvement
- Change Management
- Business Continuity Planning
- Vendor & Supplier Management
- Commercial Negotiation
- Project Management
- Microsoft Office Suite
- ERP Systems
- Dealer Management Systems (DMS)
- SAP / Automotive ERP Systems
- Inventory Management Systems
- Business Intelligence Reporting
- Advanced Microsoft Excel
- Data Analysis & KPI Reporting
LANGUAGES
Arabic – Native
Beginner
English – Professional
Beginner
Urdu
Intermediate
PERSONAL STRENGTHS
- Strategic Leadership
- Commercial Awareness
- Analytical Thinking
- Decision Making
- Negotiation
- Team Building
- Problem Solving
- Customer Focus
- Change Management
- Business Development
- Relationship Management
- Results Driven
Timeline
National Parts Manager
Juma Al Majid
2006.10 - Current
Bachelor's Degree - English language
Aligarh University
1996.06 - 1999.08
National Spare Parts Manager
Hyundai • KIA • Genesis