Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
personal Information
Declaration
Timeline
Fayiza Ashraf

Fayiza Ashraf

Dubai

Summary

Experienced Seller with a demonstrated history of working in the Payment industry. Skilled sales, Merchant retention and customer relationship Management, Public relations and strong expertise in client services to Startups, SME and High level enterprises. Proactively hunting and tactfully closing new accounts and delivering substantial revenue growth in highly competitive business market.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Relationship Manager

Network International L.L.C
04.2022 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of POS terminals , payment gateway services exceeded performance metrics for customer service.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Organized promotional events and interacted with community to increase sales volume.

Business Development Manager

PAYD Technologies FZ-LLC
03.2021 - 02.2022
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Setup team AMAL in UAQ FZ Headquarters to serve business for end to end solutions.
  • Setup acquiring bank procedure with 2 UAE local banks and PCI DSS Documentation.
  • Build internal compliance procedure for onboarding merchants.
  • Applied strategic negotiation and sales closing skills to bring in 25 new accounts each month.
  • Directed and supervised team of 6 engaged in sales and business development.
  • Developing and increasing revenue streams for company’s growth as well as establishing and leading sales team and driving new country expansion plans.
  • Participating in identifying new business opportunities through market research, online merchant identification and professional relationship building
  • Performed research to uncover potential target areas, markets and industries.

Sales and Accounts Specialist

Telr Innovative Technologies
01.2019 - 02.2021
  • Manage portfolio of accounts to achieve long term success and develop positive relationships with clients.
  • Assist payment gateway requirements of Merchants by knowing line of business from compliance point of view.
  • Coordinates with acquiring banks for rates and customize plan with profitable margin .
  • Resolve conflicts and provide solutions to customer in timely manner .
  • Helped average of 50 merchants per day by responding with inquiries .
  • Set and track sales account target and aligned with company objectives.
  • Suggest actions to improve sales performance and identify opportunities for growth.
  • Attending sales meetings, Completing operations work as required and delivering sales presentations to high- level executives.
  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
  • Drove operational improvements which resulted in savings and improved profit margins.

Business Development Manager

Brillianz Educations
03.2018 - 12.2018
  • Planned, coordinated and maintained student's schedule of classes & worked with students to resolve scheduling conflicts
  • Provided educational guidance and assistance to students by confidentially counseling students on challenges and personal obstacles working with each student to address any problems
  • Supported graduation team in areas of admissions, finance and academics
  • Developed and made presentations to Academic Counselors for improvement of student retention and communication.
  • Self- motivated and well- organized.
  • Well versed in PC applications in particular MS Office i.e. Excel and Outlook.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Prospected 30 new weekly leads using cold calling, site visits and customer referrals.

Verification Specialist

South Indian Bank
02.2017 - 12.2017
  • Administer ongoing Private Bank monitoring program, identify areas of improvement, and communicate results to management on day to day basis.
  • Consult with management and staff to identify root cause of any deficiencies, develop action plans and track for completion.
  • Analyze monitoring results and provide trending to management.
  • Provide operational support and become a subject matter expert on business line operations.
  • Assess and update monitoring program as new products, services, processes are developed and/or changed.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Education

MBA - GLOBAL MANAGEMENT AND LEADERSHIP

SWISS SCHOOL OF MANAGEMENT, Dubai
06-2026

BBA - Business Accountancy

SREENARAYANA GURU INSTITUTE SCIENCE & MANAGEMENT, INDIA
04-2016

High School Diploma -

Christava Mahilayalam Higher Secondary
2012

Skills

  • Application Programming Interface
  • Operating Systems
  • API Integrations
  • Pipedrive CRM
  • Client relationships
  • Excellent communication
  • Relationship building and management

Certification

*Anti - Money laundering concepts

UDEMY (GenMan Solutions)-2020

*Advancing sales skills

The Institute of Sales and Marketing - 2018

*Inplant Training

FACT Ltd - 2015

*Inplant Training

DOORDARSHAN HIGH POWER TRANSMITTER - 2014

*Workshop on Robotic control On Arduino Workshop - 2015

Accomplishments

    Paper Presentation In National conference on Emerging Technologies -2016

Languages

English
Proficient
C2
Arabic
Upper intermediate
B2
Hindi
Advanced
C1
Tamil
Advanced
C1
Malayalam
Bilingual or Proficient (C2)

personal Information

Driving liscence : Categary 1 light motor vehicle

Visa Status : Employment visa

Date od birth : 01/06/1994

Marital Status : Married

Nationality : Indian

Declaration

I hereby Declare the above information furnished is true to the best of my knowledge .

FAYIZA ASHRAF

Timeline

Relationship Manager - Network International L.L.C
04.2022 - Current
Business Development Manager - PAYD Technologies FZ-LLC
03.2021 - 02.2022
Sales and Accounts Specialist - Telr Innovative Technologies
01.2019 - 02.2021
Business Development Manager - Brillianz Educations
03.2018 - 12.2018
Verification Specialist - South Indian Bank
02.2017 - 12.2017
Christava Mahilayalam Higher Secondary - High School Diploma,
SWISS SCHOOL OF MANAGEMENT - MBA, GLOBAL MANAGEMENT AND LEADERSHIP
SREENARAYANA GURU INSTITUTE SCIENCE & MANAGEMENT - BBA, Business Accountancy
Fayiza Ashraf