Fazela Rangwala

Account Management

Managing and supervising the team of 4 and currently responsible for managing 30+ clients for HR related services like Talent acquisition , HR module management, payroll management , Licensing services.

Implemented account management SOPs to ensure delivery of quality service standards.

Recruitment and Selection

Recruited 200+ physicians & healthcare professionals from across the globe fulfilling client's requirements.

Payroll Managing payroll modules for 5+ clients in line with their internal HR policies.

Implemented account management SOPs to ensure delivery of quality service standards.

Employee Participation and Communication Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.

Business Development

Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.

Generated reports on client performance metrics for upper management review.

Performance Management

Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.

Promoting & advising additional products or services based on customer needs assessment.

• Reviewing applicants' resume /curriculum vitae.
• Placing and assigning candidates at clinics, hospitals, and other medical facilities both Private and Government hospitals recruitment
• Responsible for End to End recruitment (Sourcing, screening of profiles, scheduling of interviews).
• Co-ordinate with hiring managers to identify staffing needs.
• Source potential candidates through online channels and job boards.
• UAE, Qatar, Bahrain, Saudi Arabia, Oman Licensing & all dataflow processing.
• Maintain candidates databases via Applicant Tracking System & Develop talent pipelines for future hiring needs.
• Well versed with job posting on different job boards for example Betterteam, Gotogulf, Indeed,LinkedIn.
• Ask for referrals from current employees external networks.
• Design job descriptions and interview questions that reflect each positions requirements.
• Processing files according to the labour laws.
• Leveraged industry contacts to gain access to specialized talent pools.

• Create, implement, and evaluate all human resource department policies, procedures, and structures.
• Ensure all employee records are maintained and updated with new hire information or changes in employment status.
• Maintain organizational charts and detailed job descriptions along with salary records.
• Respond to employees' queries and resolve issues in a timely and professional manner.
• Administer joining formalities.

Ensure personnel files are updated; soft and hard forms.

• Manage leave and attendance.
• Manage Payroll Accounting Entries (Salary / Air fare / Gratuity etc) & associated provisions – company
• Managing employee requests such as salary advances, reimbursement
• Inform employees about additional benefits they're eligible for. (e.g. leaves, tickets, insurance)
• Explain the various policies, strategies and benefits to employees.
• Reviewed human resource paperwork for accuracy and completeness by verifying and correcting data.
• Organized and facilitated employee training and development programs.
• Participated in HR initiatives such as succession planning and compensation benchmarking studies.