Fazia Khai Abdulla

AV Technician

Dubai

Summary

Technically skilled AV and service-driven AV Technician with hands-on experience supporting hardware, software, and networked systems in a fast-paced hospitality environment. Adept at troubleshooting technical issues, supporting end-users, and coordinating with IT teams to ensure seamless event and operational experiences. Brings a strong foundation in system configuration, customer service, and problem-solving with a growing interest in IT support services. Proven ability to prioritize tasks, document incidents, and maintain professionalism in AV environments.

Overview

year of professional experience

2024

years of post-secondary education

Certifications

Languages

Work History

AV TECHNICIAN

THE ROYAL ATLANTIS HOTEL

11.2024 - Current

Provide day-to-day technical support for audio, video, and conferencing systems ensuring seamless guest experiences during high-profile events.
Troubleshoot hardware/software related to AV equipment, projectors, control systems, and networked devices.
Coordinate with IT and engineering teams to escalate technical faults beyond AV scope, gaining exposure to broader IT service operations.
Respond to guest and internal user requests with professionalism, attention to detail, and urgency—demonstrating strong customer service and communication skills.
Maintain logs and documentation for equipment usage, technical issues, and resolution, in line with standard operating procedures.
Set up, test, and maintain AV systems in meeting rooms, ballrooms, and public areas, ensuring proper connectivity with networked infrastructure and minimal downtime.

Education

Bachelor Of Engineering - Electronics and Communication

NMAMIT INSTITUTE OF TECHNOLOGY

08-2024

12TH GRADE - PCMB

ST. ALOYSUS PU COLLEGE

Skills

C , Java Basics
Microcontroller & Processor
Basic networking (IP addressing, connectivity)

System setup and configuration
Professionalism & patience with users

Certification

Mathlab Onramp MathWorks / Jan 2022

Timeline