OPERATIONAL COORDINATOR
ZULEKHA HOSPITAL SHARJAH UAE
SHARJAH, UAE
2021.08 - Current
- Oversaw patient appointments, confirmations, and inquiries to optimise scheduling and deliver exceptional customer service.
- Served one year in Insurance and Customer Relations Executive (CRE) department at Zulekha Hospital, Sharjah, and Dubai, UAE.
- Manage operational processes at Zulekha Hospital in Sharjah, UAE
- Duties
- Conducting patient admissions and discharges in accordance with established protocols and standards, ensuring a smooth and efficient process.
- Registered patients by completing pre-registration forms and accurately inputting data into software. Updated and modified patient information upon attendance to ensure accuracy.
- Scheduled reports and managed petty cash efficiently. Informed walk-in patients about waiting times to improve service experience. Coordinated with doctors, nurses, pharmacy staff, radiology, insurance, and finance departments to ensure seamless operations.
- Addressed concerns promptly to enhance customer satisfaction. Trained new customer service executives, equipping them with essential knowledge and skills.
- Managed appointment transfers and cancellations, notifying patients of reference numbers. Organised and coordinated meetings and conferences, ensuring efficient handling of all details.
- Managed and distributed information across organisation to enhance communication. Answered phone calls and took memos to ensure accurate record-keeping. Maintained files systematically for efficient retrieval and compliance. Handled insurance and payment tasks to support financial operations. Undertook various administrative duties as assigned by management.