FAZLIDDIN NEMATOV
Tashkent,Uzbekistan
Summary
Dynamic professional with a proven track record in customer service excellence and front desk administrative support. Demonstrates exceptional verbal communication and strong interpersonal skills, adept at handling difficult guests and meeting sales targets. Known for adaptability in fast-paced environments, maintaining a positive and professional attitude while ensuring accurate billing procedures. Committed to leveraging these competencies to drive organizational success and enhance client satisfaction.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work history
Guest Experience Expert
Sheraton Sharjah Beach Resort and Spa
Sharjah, UAE
01.2025 - 11.2025
- Delivered exceptional guest service within a five-star hospitality setting.
- Anticipated guest needs and offered tailored solutions to enhance overall satisfaction.
- Collaborated with various departments to ensure a seamless visitor experience.
- Managed calls, emails, and inquiries with efficiency and professionalism.
- Maintained visitor records, issued badges, and enforced security protocols.
- Additionally, supported administrative tasks to facilitate smooth front desk operations.
- Checked guests in, ensured a comfortable stay.
- Resolved customer complaints quickly, improved reputation of establishment.
Front Desk Agent
Ramada Beach Hotel
Ajman, UAE
09.2023 - 01.2025
- Welcomed and guided guests, ensuring a positive and professional first impression.
- Efficiently managed the check-in and check-out processes with accuracy.
- Monitored security and telecommunications systems to ensure operational safety.
- Responded to calls, emails, and visitor inquiries with courtesy and precision.
- Maintained directories, logs, and visitor records in accordance with established procedures.
- Organized and maintained the reception area to align with brand standards.
- Provided hotel information for guest convenience.
- Kept abreast with local events and attractions, providing valuable recommendations to guests.
Education
High School -
Primary Education Andijan
Andijan, Uzbekistan 01.2011 - 01.2022
Skills
- Exceptional Verbal Communication
- Customer Service Excellence
- Adaptability in Fast-Paced Environments
- Positive and Professional Attitude
- Strong Interpersonal Skills
- Front Desk & Administrative Support
- Meeting sales targets
- Handling difficult guests
- Billing procedures
- Guest servicing
- Table reservation systems
LANGUAGES
English
Russian
Uzbek (Native)
References
References available upon request.
Timeline
Guest Experience Expert
Sheraton Sharjah Beach Resort and Spa
01.2025 - 11.2025
Front Desk Agent
Ramada Beach Hotel
09.2023 - 01.2025
High School -
Primary Education Andijan
01.2011 - 01.2022