Febie Ann Alama
BS Office Administration / Caregiver NCII
Dubai
Summary
* Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
* Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative Contractor
Healthybos
Zamboanga City
2022.08 - 2023.02
- Work from Home
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Communicated verification and authorization status updates with Insurance department to facilitate decision-making for patient admissions and insurance coverage.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Sales Representative
Butik Noor Adlina
Brunei
2021.05 - 2022.07
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
Teletech Dumaguete
Dumaguete City
2018.03 - 2019.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Office Receptionist
Pahali Suites
Zamboanga City
2016.11 - 2018.02
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Secretarial Studies And Office Administration
Universidad De Zamboanga
Zamboanga City, Philippines 2010.06 - 2015.04
Associate of Science - Caregiving NCII
Southern City Colleges
Zamboanga City, Philipines 2019.04 - 2019.10
Skills
Administrative support
Complaint resolution
Report preparation
Sales expertise
Timeline
Customer Service Representative Contractor
Healthybos
2022.08 - 2023.02
Sales Representative
Butik Noor Adlina
2021.05 - 2022.07
Associate of Science - Caregiving NCII
Southern City Colleges
2019.04 - 2019.10
Customer Service Representative
Teletech Dumaguete
2018.03 - 2019.03
Front Office Receptionist
Pahali Suites
2016.11 - 2018.02
Bachelor of Science - Secretarial Studies And Office Administration
Universidad De Zamboanga
2010.06 - 2015.04