Febin Shajeena Rahim
Dubai,UAE
Summary
Accomplished professional with expertise in customer service excellence and retail operations, adept at driving sales strategy, business development, and KPI management. Demonstrates strong leadership and team management skills, effectively engaging stakeholders to achieve organisational goals. Proficient in communication, client relations, and problem-solving, with a proven track record of utilising CRM tools such as Microsoft Dynamics 365 for bank reconciliation and client management. Skilled in digital marketing strategies including SEO, analytics, and campaign management. Experienced in data analysis and financial reporting using Excel for creating pivot tables, VLOOKUPs, and dashboards. Competent in Microsoft Office Suite and business tools for P&L reporting, KPI dashboards, forecasting, and budgeting.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Supervisor
Poundland & Dealz
London
2024.01 - 2025.01
- Delivered high-volume customer service in a fast-paced retail environment
- Handled POS transactions and maintained cash-handling accuracy
- Supported inventory control and stock replenishment to minimize shrinkage
- Collaborated with team to consistently achieve KPI targets
Assistant Sales Manager
Bluestone Lifestyle Pvt. Ltd.
2022.01 - 2023.01
- Directed a sales team of 12 to exceed revenue targets by 25%
- Designed promotional campaigns that boosted sales pipeline by 12%
- Improved customer satisfaction by 30% through service strategy optimization
- Produced monthly P&L and KPI performance reports for senior management
- Reduced sales cycle time by 15% through CRM enhancements
Education
Master of Business Administration - Finance and Marketing
AMITY UNIVERSITY
India 2021.03 - 2023.05
Bachelor of Commerce - Computer Applications
UNIVERSITY OF KERALA
India 2018.02 - 2021.03
Skills
- Customer Service Excellence & Retail Operations
- Sales Strategy, Business Development & KPI Management
- Leadership, Team Management & Stakeholder Engagement
- Communication, Client Relations & Problem-Solving
- CRM Tools: Microsoft Dynamics 365 (Bank Reconciliation, Client Management)
- Digital Marketing: SEO, Analytics, and Campaign Management
- Data Analysis & Financial Reporting (Excel – Pivot Tables, VLOOKUP, Dashboards)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Business Tools: P&L Reporting, KPI Dashboards, Forecasting & Budgeting
Certification
- Apr 2026 - Learn.ai - Warehouse and inventory management
- Jan 2026 - Discovering SAP S/4HANA Service - Gained foundational knowledge of SAP S/4HANA Service, including service order management, customer service processes, maintenance planning, and integration with other SAP business functions.
- May 2023 - Microsoft – Perform a Bank Reconciliation in Dynamics 365 Business Central - Demonstrated proficiency in financial system operations and reconciliation processes.
- Apr 2023 - The Open University – Step Up to Leadership - Completed leadership training focused on decision-making, teamwork, and communication.
- Mar 2023 - Amity University – Postgraduate Program in Management - Recognition for postgraduate-level management studies alongside MBA specialization.
- Jan 2022 - Google Digital Unlock – Fundamentals of Digital Marketing - Certified in core digital marketing strategies including SEO, analytics, and online campaigns.
Languages
English - Fluent
Fluent
Tamil/Hindi - Intermediate Listener, Novice Speaker
Intermediate
References
Available on request
Timeline
Supervisor
Poundland & Dealz
2024.01 - 2025.01
Assistant Sales Manager
Bluestone Lifestyle Pvt. Ltd.
2022.01 - 2023.01
Master of Business Administration - Finance and Marketing
AMITY UNIVERSITY
2021.03 - 2023.05
Bachelor of Commerce - Computer Applications
UNIVERSITY OF KERALA
2018.02 - 2021.03