Febina Shahaz
Summary
Results-driven professional with extensive experience in Business Development, Marketing, and Client Relationship Management within insurance, retail, and corporate sectors in Qatar and the UAE. Demonstrated expertise in managing client servicing, proposals, and marketing initiatives while ensuring effective cross-functional coordination. Proven track record of enhancing client satisfaction and driving business growth through strategic relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Business Development Manager
Savoy Insurance Brokers
Qatar
07.2025 - Current
- Facilitated identification and development of corporate and individual insurance clients across various product lines.
- Prepared tailored insurance proposals, quotations, and comparisons in collaboration with insurers.
- Managed policy renewals, endorsements, and end-to-end client servicing to enhance retention and satisfaction.
- Established and maintained strong relationships with insurance providers to secure competitive terms.
- Tracked business development activities, maintained follow-ups, and supported lead-to-conversion processes.
- Managed key accounts, ensuring high levels of customer satisfaction.
Marketing Manager
Wingold/ Vinsmera
Dubai, UAE
01.2025 - 07.2025
- Drove digital and offline marketing initiatives that strengthened business and customer engagement objectives.
- Conducted thorough analyses of campaign performance, presenting detailed reports for management review.
- Enabled sales and CRM teams by coordinating lead follow-ups and customer-centric marketing initiatives.
- Facilitated preparation of presentations and promotional materials for business development activities.
- Boosted brand awareness by conceptualising innovative promotional activities.
- Crafted strategic marketing plans to optimise brand positioning.
Customer Relationship Management
WIN GOLD LLP
10.2023 - 12.2024
- Directed development and implementation of CRM strategies, significantly enhancing customer satisfaction, retention, and loyalty.
- Oversaw CRM system to ensure effective utilisation across organisation, driving operational efficiency.
- Conducted analysis of customer data and behaviour, identifying opportunities for improvement and strategic growth.
- Collaborated with marketing, sales, and customer service teams to strategically align CRM initiatives with business objectives.
- Monitored and reported on key performance metrics, facilitating insights into customer engagement and satisfaction.
- Executed ongoing analyses of sales pipeline health, leveraging key metrics from CRM platform to enhance performance.
- Optimised lead nurturing processes through strategic segmentation and personalised communication strategies, enhancing customer interactions.
CRM & Administrative Executive
Malabar Group of Companies
11.2015 - 10.2016
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop Reports and lists
- Managed daily office operations and maintenance
- Received and screened a high volume of internal and external communications, including email and mail
- Properly routed agreements, contracts and invoices through the signature process
- Created PowerPoint presentations used for business development
- Facilitated working relationships with co-tenants and building management
- Handled all media and public relations inquiries
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team Conferences
- Maintained and reserved the executive conference room calendar.
Office Coordinator
Malabar Builders
04.2015 - 09.2015
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained an up-to-date department organizational chart
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Posted open positions on company and social media websites
- Created weekly and monthly reports and presentations
- Properly routed agreements, contracts and invoices through the signature process
- Maintained and reserved the executive conference room calendar
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Planned meetings and prepared conference rooms.
Education
Bachelor of Science: Electronics & Communication -
KMCT Women's Engineering College
Calicut, Kerala, IndiaSkills
- Results-oriented
- Self-directed
- Time management
- Strong problem solver
- Advanced MS Office Suite knowledge
- Business writing
- Dedicated team player
- Strong interpersonal skills
- Human Resources Management (HRM)
- Meeting planning
- Resilient to pressure
- Leadership aptitude
- Digital marketing
Certification
- Cisco Certified Network Associate (CCNA - Routing & Switching v2.0)
- Information Technology Infrastructure Library (ITIL Foundations)
- Hurricane Electric IPv6 Certification (New Bie)
- IPv6 Forum Certification:IPv6 Forum Certified Network Engineer [Silver] [Status: ID Pending]
Accomplishments
- Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Implemented PIR based Sensor Security Systems
- Worked as a Programmer, Controlling & Testing Fire Alarm System
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Arabic
Beginner
Timeline
Business Development Manager
Savoy Insurance Brokers
07.2025 - Current
Marketing Manager
Wingold/ Vinsmera
01.2025 - 07.2025
Customer Relationship Management
WIN GOLD LLP
10.2023 - 12.2024
CRM & Administrative Executive
Malabar Group of Companies
11.2015 - 10.2016
Office Coordinator
Malabar Builders
04.2015 - 09.2015
Bachelor of Science: Electronics & Communication -
KMCT Women's Engineering College