Febin Jose
Abu Dhabi
Summary
Results-driven Product Manager with 12 years of comprehensive experience in the banking and financial services industry. Specializes in retail banking and branch operations. Proven expertise in product development, strategic marketing, and sales management, with a focus on digital innovation and customer-centric solutions. Skilled in building and managing partnerships, driving revenue growth, and optimizing portfolio performance through strategic planning and strong analytical skills. Committed to achieving optimal results while maintaining regulatory compliance and aligning with organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
The South Indian Bank Ltd
12.2020 - Current
- Developed and launched retail banking product strategies, integrating technology-driven innovations through market research
- Managed full product life-cycle, ensuring 100% regulatory compliance
- Led cross-functional teams to achieve acquisition targets, resulting in a 100% increase in customer base and brand awareness
- Collaborated across marketing, sales, and customer service to strengthen brand loyalty
- Achievements: Consistently met 100% KPIs, forged new 2 partnerships, and introduced 2 innovative product offerings
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
The South Indian Bank Ltd
07.2017 - 12.2020
- Supervised and trained branch staff to achieve 90% team performance
- Enhanced customer satisfaction by resolving 100% of inquiries efficiently
- Ensured compliance in account management, loans, and cash handling, supporting 200% business growth
- Maintained comprehensive records and collaborated with departments to meet branch goals
- Achievements: Consistently met performance targets, achieved KPIs, and provided excellent customer service
Clerk
The South Indian Bank Ltd
12.2012 - 06.2017
- Managed account-related activities with a focus on 100% accuracy and balanced cash drawers daily
- Supported loan processing with accurate documentation and compliance checks
- Conducted KYC/AML checks for regulatory compliance and identified potential sales leads
- Achievements: Maintained 100% compliance in all processes and achieved consistent accuracy in transaction handling
Education
MBA - Banking and Finance
Bharathiar University
B.Com - Finance
Christ College Irinjalakuda
Skills
- Product Development and Marketing
- Financial Analysis
- Sales Management
- Partner Relationship Management
- Leadership and People Management
- Process Improvement and Compliance
- Microsoft Office Suite
- Data Analysis Tools
- CRM Systems
- Financial Modeling and Forecasting
- Team Leadership
- Time Management
Certification
JAIIB
Personal Information
Driving License: Holds valid driving licenses for both UAE and India.
Additional Information
Driving License: Holds valid driving licenses for both UAE and India.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Manager
The South Indian Bank Ltd
12.2020 - Current
Assistant Manager
The South Indian Bank Ltd
07.2017 - 12.2020
Clerk
The South Indian Bank Ltd
12.2012 - 06.2017
B.Com - Finance
Christ College Irinjalakuda
MBA - Banking and Finance
Bharathiar University
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