Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Federica Mezzadra

Federica Mezzadra

Dubai

Summary

18+ years Dubai resident with deep understanding of local luxury hospitality landscape. Dynamic and detail-oriented, with cultural fluency across Middle Eastern, European, and Asian business protocols. Proven ability to exceed expectations in Dubai's ultra-competitive luxury service market. Proven experience delivering exceptional service in high-pressure environments, with a solid record in tailoring personalized experience for elite clientele while maintaining the highest standards of professionalism and discretion. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and contributing to organizational success. Passionate about continuous learning, personal and professional development.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Account Manager

Evolutions
Dubai
05.2025 - Current
  • Managed and grew a portfolio of client accounts, specializing in luxury real estate, ensuring high levels of customer satisfaction and retention.
  • Collaborated closely with internal departments (marketing, operations, and business development) to deliver seamless service and support to clients.
  • Leverage CRM tools (Zoho) to manage pipelines, track communications, and maintain an up-to-date record on clients' interactions and performance.
  • Develop and maintain strong relationships with key stakeholders,acting as point of contact for a client communication and strategic planning.
  • Prepared detailed presentations outlining features, benefits of products and services.

Key Account Manager

FP s.r.l.
Remote
02.2025 - 04.2025
  • Created strategic partnerships with private collectors and antique shops to enhance vintage poster collection growth and diversity.
  • Secured long-term contracts with new clients, achieving a 15% increase in monthly revenue.
  • Collaborated with marketing team to develop client-specific strategies increasing client engagement.

Cabin Supervisor/First Class Flight Attendant

Emirates Airline
Dubai
11.2006 - 12.2024
  • Provided personalized care and supervision for unaccompanied minors and VIP families during international travel
  • Oversaw top-tier service, safety, security and led cabin service operations for up to 400+ guests per flight, managing and mentoring teams of 3-10 crew members.
  • Ensured compliance with SOPs through precise incident documentation, facilitating communication between stakeholders and departments.
  • Handled VIP and confidential customer requests, maintained absolute discretion handling sensitive family information and travel itineraries.
  • Managed luxury inventory worth 50k+ aed. Managed confidential travel arrangements for royal families, celebrities, and ultra-high-net-worth individuals.
  • Part of Business PromoDon Team, parDcipated to global sports event such as FIFA World Cup and Rugby 7s', engaging with media and public audiences to endorse brand culture.

Administration Assistant

Emirates Airline
Dubai
04.2012 - 07.2012
  • Provided administrative support to executive staff, including scheduling meetings and managing calendars.
  • Organized necessary resources for interviews and training sessions.
  • Streamlined communication channels between crew members and management enhancing overall team coordination.

Nanny & Family coordinator

Bergamaschi Family
Pavia
09.2002 - 06.2006
  • Managed complex schedules and logistics for all family members.
  • Coordinated educational activities, stimulating experiences, and enrichment programs, teaching english for italian speakers.
  • Maintained detailed records of preferences, dietary requirements, and family protocols.
  • Liaised with private schools and extracurricular activity coordinators.
  • Handled confidential family communications with absolute discretion.

Education

Bachelor of Arts - Foreign Languages And Tourism Management

Università Degli Studi Di Pavia
Pavia, Italy

Skills

  • Cultural Ambassador
  • Travel Expert
  • Educational Facilitator
  • Security Conscious
  • Technology Savvy

Certification

  • VIP Flight Attendant Training, Commercial 2 Corporate C2C, Not Provided, Dubai, UAE, Not Provided
  • Hospitality Learning Experience, EHL Hospitality Business School, Not Provided, Lausanne, Switzerland, Not Provided
  • Premium Brand Ambassador, Moet Hennessy Portfolio Travel Retail Education & Training Management, Not Provided, Not Provided, Not Provided, Not Provided
  • Emergency Response and First Aid training, Emirates Group Learning and Talent, Not Provided, Not Provided, Not Provided, Not Provided

Languages

  • Italian
  • English
  • Spanish
  • Portuguese
  • French

Timeline

Sales Account Manager

Evolutions
05.2025 - Current

Key Account Manager

FP s.r.l.
02.2025 - 04.2025

Administration Assistant

Emirates Airline
04.2012 - 07.2012

Cabin Supervisor/First Class Flight Attendant

Emirates Airline
11.2006 - 12.2024

Nanny & Family coordinator

Bergamaschi Family
09.2002 - 06.2006

Bachelor of Arts - Foreign Languages And Tourism Management

Università Degli Studi Di Pavia

Similar Profiles

CREATE PROFILE
Federica Mezzadra