Federica Modola
Dubai
Summary
More than 5 years experience in customer service relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to engage with clients, excellent communication, problem-solving and organizational skills.
Business Promotion crew- I was part of events and company advertising as the tennis event Internazionali BNL d'Italia 2022, social content for the US open, meet and greet for the AC Milan San Siro 2023, Arabian Travel Market Dubai 2023, brand ambassador for the launch of the Montreal route in July 2023, meet and greet during Rugby World Cup,France 2023.
- "Najm" award in 2019 from Emirates for costumer service.
- "Najm" award in 2022 from Emirates for managing two medical incident on a long range variation flight.
- Shukran card from Emirates for Exceptional Customer Engagement.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Cabin Crew
Emirates
07.2019 - Current
- Business Class cabin crew
- Welcome costumers, assist with boarding and disembarkation.
- Engage with customers to better understand needs and deliver excellent service.
- Special attention given to to high valued customers, VIPs, infants and media representatives.
- Follow company regulations and rules to promote a safe environment for travelers and employees.
- Administer first aid on passengers experiencing medical emergencies
- Maintain high standards of cleanliness and personal appearance, promoting sense of professionalism.
Theatre Assistant
Teatro Marrucino
11.2018 - 06.2019
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Passenger Service Agent
S.A.G.A. S.p.A, Aeroporto Internazionale d'Abruzzo
04.2019 - 05.2019
- Created and communicated clearly, providing relevant and up-to-date information by phone and email.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Managed team member schedules, work assignments and over 50 customer calls per day.
- Trained and mentored junior team members in customer service and best practices.
Brand Promoter
Best Union Company
09.2017 - 09.2017
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Scheduled appointments with potential customers for product installation.
Education
Master's degree - International communication for enterprises
Università Degli Studi "G.d'Annunzio"
Pescara, Italy 10.2017 - 07.2022
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
Bari, Italy 10.2013 - 07.2017
Skills
- Experience in premium cabin hospitality and team coordination
- Excellent interpersonal communication skills
- Excellent attention to details
- Confidence, empathy and respect
- Highly adaptable, professional and good time management
- Bartending and fine dining service
- First aid
Timeline
Cabin Crew
Emirates
07.2019 - Current
Passenger Service Agent
S.A.G.A. S.p.A, Aeroporto Internazionale d'Abruzzo
04.2019 - 05.2019
Theatre Assistant
Teatro Marrucino
11.2018 - 06.2019
Master's degree - International communication for enterprises
Università Degli Studi "G.d'Annunzio"
10.2017 - 07.2022
Brand Promoter
Best Union Company
09.2017 - 09.2017
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
10.2013 - 07.2017
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