Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Federica Zaccaria

Dubai

Summary

Knowledgeable Senior cabin crew offering 11 years experience in international airline industry.

Equipped with strong problem-solving abilities,willingness to learn and excellent communication skills.

Highly skilled in handling multiple tasks efficiently in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Senior Cabin Crew

Flydubai
10.2014 - Current
  • In charge of leading a team of cabin crew, ensuring all duties are performed efficiently and according to safety and service standards;
  • Responsible for handling any onboard situations that require immediate action such as dealing with customers' complaints in economy and business class, handling unruly passengers, medical emergencies;
  • Responsible for the training and mentoring of junior cabin crew, providing guidance on protocols, service and handling different in-flight situations;
  • Ensuring all the required reports are completed and submitted after the end of every flight.

Personal and Sales Assistant

Ermenegildo Mantegani
11.2013 - 10.2014
  • Responsible for the sale of stone and marble statues to customers from Austria, Belgium, France, Germany, Hungary, Russia and UK;
  • Managed Managing Director’s calendar, scheduled appointments with clients;
  • In charge of keeping up correspondence with clients, taking commercial orders from them and making sure they were completely satisfied with the service provided.

Tour Guide

CEFO
06.2013 - 08.2013
  • Responsible for leading tour groups and advising tour members of local interest points;
  • In charge of planning and coordinating tour activities such as visits to local attractions, restaurants or shops.

Cashier in a Department Store

Unicomm
07.2011 - 05.2013
  • In charge of processing cash and card payments;
  • Providing entry-level accounting services including balancing cash drawers and preparing bank deposits;
  • Maintaining transaction records and assisting in inventory control by reporting discrepancies and low-stock items.

Translator

VicenzaOro
10.2010 - 06.2011
  • Attending meetings in which simultaneous translations were needed at Vicenza Oro Fair (Translations from and to English, Italian and Spanish);
  • Translating written documents such as brochures, product descriptions, marketing materials, business cards in order to make them accessible to customers;
  • Assisting exhibitors at Vicenza Oro Fair in communicating with foreign clients, partners or visitors by translating their needs or inquiries, helping with negotiations.

Education

Bachelor’s Degree - Modern Languages for International Relations

Cà Foscari University of Venice
Venice
11.2013

High School Diploma -

Liceo Classico Linguistico Antonio Pigafetta
Vicenza
07.2009

Skills

  • Advanced in use of Microsoft Word, Office, Excel and Power Point
  • Good knowledge of social media platforms as Facebook, Twitter, LinkedIn, Instagram

Languages

Italian: Mother tongue
English: Advanced- C2 Level (spoken and written)
Spanish: Advanced- C2 Level (spoken and written)
French: Intermediate- B2 Level (spoken and written)
German: Intermediate- B1 Level (spoken and written)

Timeline

Senior Cabin Crew

Flydubai
10.2014 - Current

Personal and Sales Assistant

Ermenegildo Mantegani
11.2013 - 10.2014

Tour Guide

CEFO
06.2013 - 08.2013

Cashier in a Department Store

Unicomm
07.2011 - 05.2013

Translator

VicenzaOro
10.2010 - 06.2011

Bachelor’s Degree - Modern Languages for International Relations

Cà Foscari University of Venice

High School Diploma -

Liceo Classico Linguistico Antonio Pigafetta

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Federica Zaccaria