Federica Zaccaria
Dubai
Summary
Knowledgeable Senior cabin crew offering 11 years experience in international airline industry.
Equipped with strong problem-solving abilities,willingness to learn and excellent communication skills.
Highly skilled in handling multiple tasks efficiently in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Senior Cabin Crew
Flydubai
10.2014 - Current
- In charge of leading a team of cabin crew, ensuring all duties are performed efficiently and according to safety and service standards;
- Responsible for handling any onboard situations that require immediate action such as dealing with customers' complaints in economy and business class, handling unruly passengers, medical emergencies;
- Responsible for the training and mentoring of junior cabin crew, providing guidance on protocols, service and handling different in-flight situations;
- Ensuring all the required reports are completed and submitted after the end of every flight.
Personal and Sales Assistant
Ermenegildo Mantegani
11.2013 - 10.2014
- Responsible for the sale of stone and marble statues to customers from Austria, Belgium, France, Germany, Hungary, Russia and UK;
- Managed Managing Director’s calendar, scheduled appointments with clients;
- In charge of keeping up correspondence with clients, taking commercial orders from them and making sure they were completely satisfied with the service provided.
Tour Guide
CEFO
06.2013 - 08.2013
- Responsible for leading tour groups and advising tour members of local interest points;
- In charge of planning and coordinating tour activities such as visits to local attractions, restaurants or shops.
Cashier in a Department Store
Unicomm
07.2011 - 05.2013
- In charge of processing cash and card payments;
- Providing entry-level accounting services including balancing cash drawers and preparing bank deposits;
- Maintaining transaction records and assisting in inventory control by reporting discrepancies and low-stock items.
Translator
VicenzaOro
10.2010 - 06.2011
- Attending meetings in which simultaneous translations were needed at Vicenza Oro Fair (Translations from and to English, Italian and Spanish);
- Translating written documents such as brochures, product descriptions, marketing materials, business cards in order to make them accessible to customers;
- Assisting exhibitors at Vicenza Oro Fair in communicating with foreign clients, partners or visitors by translating their needs or inquiries, helping with negotiations.
Education
Bachelor’s Degree - Modern Languages for International Relations
Cà Foscari University of Venice
Venice11.2013
High School Diploma -
Liceo Classico Linguistico Antonio Pigafetta
Vicenza07.2009
Skills
- Advanced in use of Microsoft Word, Office, Excel and Power Point
- Good knowledge of social media platforms as Facebook, Twitter, LinkedIn, Instagram
Languages
Italian: Mother tongue
English: Advanced- C2 Level (spoken and written)
Spanish: Advanced- C2 Level (spoken and written)
French: Intermediate- B2 Level (spoken and written)
German: Intermediate- B1 Level (spoken and written)
Timeline
Senior Cabin Crew
Flydubai
10.2014 - Current
Personal and Sales Assistant
Ermenegildo Mantegani
11.2013 - 10.2014
Tour Guide
CEFO
06.2013 - 08.2013
Cashier in a Department Store
Unicomm
07.2011 - 05.2013
Translator
VicenzaOro
10.2010 - 06.2011
Bachelor’s Degree - Modern Languages for International Relations
Cà Foscari University of Venice
High School Diploma -
Liceo Classico Linguistico Antonio Pigafetta