Felisias Shoshore
United Arab Emirates
Summary
Dedicated and customer-focused individual with a strong background in providing exceptional customer service. Fluent in English with excellent interpersonal skills and proficiency in Microsoft Office Suite. Eager to contribute to a dynamic team and ensure a positive customer experience.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Customer service assistant
Hoopla Fun
Dubai, United Arab Emirates
11.2021 - Current
- Assist customers with inquiries, product selection, and purchases, ensuring a high level of satisfaction.
• Handle customer complaints professionally, resolving issues promptly to maintain customer loyalty.
• Operate point-of-sale systems and manage cash transactions accurately.
• Collaborate with team members to maintain a clean and organized store environment.
• Utilize Microsoft Office tools to prepare sales reports and manage inventory records.
Customer service assistant
Two Mountains Financial Services
Pretoria, Southafrica
05.2013 - 02.2019
- Utilized product knowledge effectively whilst assisting customers with purchases decisions.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Prioritised tasks during busy periods for maximised productivity .
Education
High School Diploma -
Pamushana High School
Zimbabwe 01.1995 - 10.2000
Skills
Fluent in both spoken and written English
Excellent interpersonal and customer service skills
Proficient in Microsoft Word, Excel, and Email
Ability to work effectively in a shift environment
Strong problem-solving abilities
Willingness to adhere to company uniform policies
Timeline
Customer service assistant
Hoopla Fun
11.2021 - Current
Customer service assistant
Two Mountains Financial Services
05.2013 - 02.2019
High School Diploma -
Pamushana High School
01.1995 - 10.2000
Similar Profiles
Katelyn CapleaKatelyn Caplea
Shift Manager at Hoopla Frozen YogurtShift Manager at Hoopla Frozen Yogurt
Carter DrakeCarter Drake
Shift Supervisor at Hoopla Frozen YogurtShift Supervisor at Hoopla Frozen Yogurt
Tyler SelockTyler Selock
Operations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of FunOperations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of Fun