Felix Musamadya
Abu Dhabi,AZ
Summary
Experienced, goal-oriented individual skilled in greeting and assisting a high volume of customers. Offers personalized merchandise recommendations tailored to individual requirements. Proficient in creating visually appealing displays to drive sales and ensuring accurate cash register transactions. Adept at maintaining detailed records for accountability and facilitating efficient inventory management.
Overview
13
13
years of professional experience
Work History
Sales Associate
Duty Free Sales- Zayed International Airport
03.2023 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Delivery Driver
Amazon UAE
08.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Airport Service Agent
Etihad Airways
01.2014 - 03.2020
- Based at Abu Dhabi International Airport
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Restaurant Waiter
Ping Pong Dimsum Restaurant LLC
12.2011 - 11.2013
- Company Overview: The Ping Pong Dim Sum Restaurant was a casual dining facility of the London based Ping Pong International Group that operates a chain of 26 outlets service Chinese Dim Sum Cuisine
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Diploma - Travel And Tourism
IATA
12.2013
Cambridge International Examinations A Level - HIgh school certificate
Speciss College
08.2006
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Customer Service
- Problem-solving skills
- Money Handling
- Stocking and Receiving
- Flexible Schedule
Hobbies and Interests
- Reading motivational books
- Long-distance running
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Associate
Duty Free Sales- Zayed International Airport
03.2023 - 08.2024
Delivery Driver
Amazon UAE
08.2020 - 10.2022
Airport Service Agent
Etihad Airways
01.2014 - 03.2020
Restaurant Waiter
Ping Pong Dimsum Restaurant LLC
12.2011 - 11.2013
Diploma - Travel And Tourism
IATA
Cambridge International Examinations A Level - HIgh school certificate
Speciss College
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