Felix Okolo
Wiater
Dubai,Dubai
Summary
Friendly Room Service Server with a commitment to creating repeat customers through excellent service. Experienced managing service teams of up to three years. Enthusiastic Waiter with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Waiter
Burj Al Arab Jumeirah
2021.09 - 2024.01
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Bussed and reset tables to keep dining room work areas clean.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Collected payment for food and drinks served, balanced cash receipts, and maintained the accurate cash draw
Food Runner
Paul Restaurant & Bakery
2016.12 - 2019.05
- Engaged in suggestive selling and other sales techniques.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Cleaned and sanitized food preparation and serving areas.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Assisted with bussing tables and cleaning up spills.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Operated cash register and processed payments from customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Collaborated well with other food runners to deliver orders accurately.
- Monitored dining room and bar areas for signs of overcrowding.
- Established rapport with customers by providing friendly and attentive service.
- Organized and replenished supplies at food stations to optimize team performance.
- Delivered correct food items to tables according to order documentation.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Restocked food supplies in kitchen and organized storage areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Waiter
Atlantis, The Palm
2015.12 - 2017.08
- Inspected dishes and utensils for cleanliness.
- Informed customers about daily and seasonal specials.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Handled customer complaints diplomatically by listening attentively to concerns and working toward satisfactory resolution.
- Efficiently managed reservation system, ensuring minimal wait times for walk-in guests while honoring reservations made in advance
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Waiter
Orange Cafe Restaurant
2013.01 - 2016.03
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Checked guests' identification before serving alcoholic beverages.
- Met with the chef to review daily specials and menu changes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Assisted in training new waitstaff, sharing best practices, and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
High School Diploma -
Amai Mixed Secondary Commercial School Amai
Amai Delta State09.2008
Skills
- Microsoft Excel
- Result Oriented
- Troubleshooting
- Problem-Solving
- Food and beverage pairings
- Safe Food Handling
- Food Handlers Card
- Table Setting
- Guest Relations
- Excellent Communication
- Food safety understanding
- Food Safety
- Food safety knowledge
- Customer Service
- Food station setup
Languages
English
Personal Information
- Place of Birth: Delta State Nigeria
- Date of Birth: 05/15/87
- Gender: Male
- Nationality: Nigeria
- Marital Status: Married
Hobbies and Interests
- Swimming
- Cooking
- Singing
- Dancing
- Traveling
- Reading
- Researching
Certification
Basic Food Safety - Food Service
D0 & C0 International Catering Ltd
08/12/2021
Timeline
Head Waiter
Burj Al Arab Jumeirah
2021.09 - 2024.01
Food Runner
Paul Restaurant & Bakery
2016.12 - 2019.05
Food Waiter
Atlantis, The Palm
2015.12 - 2017.08
Waiter
Orange Cafe Restaurant
2013.01 - 2016.03
High School Diploma -
Amai Mixed Secondary Commercial School Amai
Basic Food Safety - Food Service
D0 & C0 International Catering Ltd
08/12/2021
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