FELIX JOHN DAS
Sharjah,United Arab Emirates
Summary
Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations, Payroll Administration and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organization. Strong background in MS Word, Excel, PowerPoint, Outlook, SAP and willing to adapt new software. An expert communicator who is known for multitasking and completion of assigned tasks within the strict deadline.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ontime Manpower Supply
Dubai, UAE
03.2023 - Current
- Strategically scheduled and managed 1500+ staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Analyzed financial data to track and achieve budget targets.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced expenditures by implementing inventory control measures and improving organizational operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Managed and motivated high-performing teams for successful KPI attainment.
- Increased department profitability by reducing operations costs.
- Analyzed operations data to identify process gaps and successfully implement change.
Operations Officer
ORGANIZATIONALEXPERIENCE-U.A.EWorld Security LLC, White Collar
Dubai, United Arab Emirates
01.2021 - 02.2023
- White Collar- Staffing Solution
- Handling over 250 white-collar staff for various division (IT, Admin, Business partner, etc.)
- Coordinating with client for new business growth
- Ensure all new recruits are timing deployed as committed to client
- Ensuring smooth onboarding process for all new recruits
- Ensuring Payroll is reviewed and processed before deadline
- Coordinating with finance team to ensure all invoice are sent to client timely
- Manage budgets and forecasts
- Perform quality controls and monitor KPIs are met
- Blue Collar
- Leading team of 6 Admin staff and 3 Operations Supervisor
- Overseas Recruitment Drive to India, Ghana, Nepal for BC employees, recently recruited 800 BC candidates for various designation
- Monitoring all disciplinary actions have been taken and updates in system
- Managing over 2500 employees across various locations in Dubai for day-to-day deployments and every Operational assistance for customer satisfaction
- Responsible for sending time & attendance template to all client, and once received attendance from clients need to check to ensure complete details are provided
- Managing mobilization & on-going contract delivery, in accordance with contractual & statutory requirements; Contracts include DP World Port and terminals, Holford, Carrefour, DP World Logistic, Al Hamriyah, Port Rashid
- Liaised daily with overseas recruitment manager/arrivals manager on status of Demands
- Implement New Process for Operational Excellence, Like process Map, SOP Etc.
Operations Manager
Trans guard Group LLC Emirates Group Security, Construction Services
Since
Dubai
06.2018 - 01.2020
- Leading a team of 6 Assistance Operations Manager and 38 Operations Coordinators
- Overseas Recruitment Drive to India for BC employees, recently recruited 2000 BC employees
- Managing recruitments team and payroll team to ensure agreed manpower is provided to clients
- Monitoring all disciplinary actions have been taken and updates in system
- Regular Training are being done, such as orientations, Tool box talks etc
- Managing over 18,000 employees across 25+ locations in UAE for day to day deployments and every Operational assistance for customer satisfaction
- Responsible for sending time & attendance template to all client, and once received attendance from clients need to check to ensure complete details are provided
- Managing mobilization & on-going contract delivery, in accordance with contractual & statutory requirements; Contracts include Beaver Gulf LLC, Shapoorji Pallonji, Bin Hafeez General Contracting, Drake and Scull, Trinity Mechanical, Trinity Holdings, Ginco, James and Williams, TAV constructions
- Initiated, developed & implemented policies and processes which reduced unauthorized absenteeism by 1.5%
- Implement New Process for Operational Excellence, Like process Map, SOP Etc
- Identified growth opportunities and handing them over to relationship manager to convert to deals
- Once converted ensured receipt of any applicable addendum, additional contract security and mobilization payments
- Liaised daily with overseas recruitment manager/arrivals manager on status of Demands
- Ensured delivery of scorecards in line with group and business unit budgets and expectations
- Managed deployment of staff regularly in all business contracts
- Met with top 20 clients every month along with Accounts and Senior managers
- Resolved staff issues together with relevant internal departments.
Payroll Supervisor
Trans guard Group LLC Emirates Group Security, Since
Dubai
07.2015 - 05.2018
- Responsible for sending time & attendance template to all client, and once received attendance from clients need to check to ensure complete details are provided
- Calculate Overtime for each staff according to their payroll category
- Uploading loans & Advance of staff into system
- Upload food charges & medical charges in system
- Run Payroll and Pull out reports
- Prepare bank transfer letter and Individual Transfer letters
- Prepare variance report of each element by month
- Prepare EOBs for resigned employees
- Prepare Leave salary documents for Annual Leavers
- Coordinate with Payroll team to ensure all pay dates are met in line with company deadlines
- Liaise with Clients to resolve time and attendance, payroll, and payments issues
- Updating daily, weekly, monthly time and attendance and over time reports
- Analyze variances and report to Head of Department
- Responsible for raising credit notes after reconciling disputed invoices
- Extending support for white collar contracts for Manpower and Outsourcing
- Raising operational amendment forms on time to ensure that all employees are updated as and when necessary
- Supporting Administration Manager in raising VRF's and CRF's against new demands.
HR-Business Support Coordinator
Trans guard Group LLC Emirates Group Security, Since
Dubai
07.2013 - 10.2014
- Assisting all new recruits during arrival's process as and when required
- Coordinating new arrivals to ensure attendance at training and medicals as scheduled and communicate to Arrivals Manager any missed appointments
- Scanning passport and employment visa for new arrivals and send to concerned Business Units
- Assisting Welfare team on getting employment contract signed by new arrivals
- Assisting employee who want to resign while in Arrivals Process
- Inquire on employees that miss on medicals / training scheduled or are missing from room while in Arrival's process
- Any other issue pertaining to staff under arrival process
- Communicating to HR Managers on those released employees that have not been deployed.
Education
BBA - Management & Operations
International University of Ramanuja
2014
Skills
- Understanding of policy, planning and strategy
- Ability to develop, implement and review policies and procedures
- Understanding of necessary legal and regulatory documents
- Excellent numeracy and literacy skills
- Good timekeeping and ability to meet strict deadline
- Strong communication skills
- Ability to work well within team
- Proficiency with Industry Software
- Detail Oriented
- Anticipates Needs
- Responsibility & Dependability
- Effective influencing skills
- Operational process knowledge
- Business planning
- Problem solving
- Employee training
Additional Information
- Availability of : 1 month commence work
Languages
English
Fluent
Hindi
Advanced
Malayalam
Intermediate
Tamil
Upper intermediate
Telugu
Upper intermediate
Punjabi
Elementary
Timeline
Operations Manager
Ontime Manpower Supply
03.2023 - Current
Operations Officer
ORGANIZATIONALEXPERIENCE-U.A.EWorld Security LLC, White Collar
01.2021 - 02.2023
Operations Manager
Trans guard Group LLC Emirates Group Security, Construction Services
Since
06.2018 - 01.2020
Payroll Supervisor
Trans guard Group LLC Emirates Group Security, Since
07.2015 - 05.2018
HR-Business Support Coordinator
Trans guard Group LLC Emirates Group Security, Since
07.2013 - 10.2014
BBA - Management & Operations
International University of Ramanuja
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