Femi David
Dubai,United Arab Emirates
Summary
Results-oriented professional with exceptional interpersonal and persuasive communication skills, adept at fostering enduring client relationships and successfully closing deals. Demonstrates a comprehensive understanding of market dynamics and customer needs, with a proven ability to tailor solutions that align with business objectives. Committed to driving business growth and achieving success in targeted roles.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
Work history
Sales executive
Fafana Solar Energy System Rental Establishment
Dubai, UAE
2024.11 - 2026.11
- Assisted in presenting sales pitches at industry events to attract potential customers and partners.
- Supported execution of sales campaigns that enhanced brand recognition and market presence.
- Helped provide exceptional service to foster customer loyalty and encourage repeat business.
- Promptly addressed customer queries to ensure resolution and maintain satisfaction levels.
- Helped conduct market research to identify emerging trends in consumer attitude for strategic planning.
- Assisted in establishing relationships with key industry stakeholders to expand business reach.
- Facilitated training initiatives for staff to enhance skills and improve team performance.
- Contributed to cultivating positive team atmosphere that improved morale and performance among staff members.
- Maintained knowledge of products offered to assist in informative customer interactions.
- Supported streamlining of sales processes to enhance operational efficiency and productivity.
- Increased customer engagement by 10% delivering high-quality product demonstrations.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Improved new business using targeted door-to-door selling.
Marketing officer/Team Member
Mojisola Babare Project Management Services
Dubai, UAE
2022.05 - 2023.01
- Facilitated internal communications processes to support departmental efficiency.
- Assisted in managing marketing budgets for effective resource allocation.
- Contributed to cross-functional teams to promote innovation and development.
- Created engaging content for social media platforms to enhance online presence.
- Participated in industry conferences and exhibitions to expand professional network.
- Monitored competitor activities regularly to sustain competitive advantage.
- Helped coordinate promotional events to improve customer engagement.
- Collaborated with sales team of 20 to support revenue growth.
- Engaged in marketing events and conferences to increase brand awareness.
- Identified new customer segments and target audiences to broaden reach.
- Tracked marketing and sales performance to inform strategic innovations.
- Aided in overseeing email marketing campaigns to improve content and delivery effectiveness.
- Streamlined internal communications processes, enhancing departmental efficiency.
- Collaborated with sales team to drive revenue growth.
Restaurant manager
The Secret Entertainment Hub
Lagos, Nigeria
2019.06 - 2022.01
- Trained new team members, enhanced service quality.
- Coordinated events and parties, boosting restaurant revenue 50% through enhanced customer engagement.
- Developed relationships with suppliers, inventory management and ensuring consistent stock availability.
- Increased table turnover rate with efficient floor management.
- Maintained high standards of cleanliness within restaurant premises, upheld reputation of establishment.
- Implemented new menus, improved dining experience.
- Ensured compliance to health and safety regulations for safe dining environment.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Streamlined staff rotas to optimise efficiency.
- Established safe and secure dining environment with strong sanitation standards.
- Encouraged customer feedback, implementing insights to improve service quality and dining experience.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Assisted in menu development, considering current trends and customer preferences.
Telemarketer
IrokoTV Partners Limited
Lagos, Nigeria
2018.05 - 2018.12
- Supported call lists to engage high-interest prospects of hundreds of individuals.
- Achieved performance targets consistently while providing quality service.
- Delivered customer service to enhance client satisfaction.
- Assisted in maintaining accurate records for smooth transactions.
- Cultivated rapport with customers through friendly interactions.
- Addressed objections to foster positive relationships.
- Adhered to legal guidelines during telemarketing operations.
- Maintained detailed notes of all calls for future reference.
- Bringing potential leads by evaluating customer needs.
- Managed inbound telephone calls from interested customers.
- Gathered market data from telephonic interactions for business insights.
- Increased sales by 30% conversions through effective communication skills.
- Presented tailored solutions to customers, driving brand loyalty.
Depot manager
Nigeria Bottling Company (NBC)
Ondo State, Nigeria
2010.01 - 2011.12
- Coordinated logistics to ensure timely distribution of goods, improving service reliability.
- Managed Two depots resources to assist in productivity.
- Ensured compliance with health and safety procedures for safe working environment.
- Maintained adherence to company policies and legal regulations in depot.
- Reviewed operational reports to identify areas in need of improvement.
- Trained 100 new staff members to improve job performance and satisfaction.
- Handled customer queries promptly, contributing to increased customer satisfaction and loyalty.
- Built relationships with suppliers to secure timely delivery of quality products.
- Streamlined inventory management processes, reducing delays in stock replenishment.
- Oversaw depot operations to provide effective service delivery.
- Managed relationships with vendors, fostering mutual respect and cooperation.
Education
Bachelor's degree - Political Science
Kogi State University
Nigeria 2012.01 - 2015.08
Senior Secondary School Certificate - ARTS
Akure High School, Akure
Ondo State, Nigeria 2002.08 - 2008.08
Primary School Certificate - Common Entrance
Elite International Nursery and Primary School
Ondo State, Nigeria 1998.08 - 2002.08
Skills
- Persuasion power
- Channel partner relations
- Service standards compliance
- Efficient organiser
- Crisis management capabilities
- Goal-Oriented focus
Languages
English
Fluent
Timeline
Sales executive
Fafana Solar Energy System Rental Establishment
2024.11 - 2026.11
Marketing officer/Team Member
Mojisola Babare Project Management Services
2022.05 - 2023.01
Restaurant manager
The Secret Entertainment Hub
2019.06 - 2022.01
Telemarketer
IrokoTV Partners Limited
2018.05 - 2018.12
Bachelor's degree - Political Science
Kogi State University
2012.01 - 2015.08
Depot manager
Nigeria Bottling Company (NBC)
2010.01 - 2011.12
Senior Secondary School Certificate - ARTS
Akure High School, Akure
2002.08 - 2008.08
Primary School Certificate - Common Entrance
Elite International Nursery and Primary School
1998.08 - 2002.08