Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Professional Accomplishments:
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Leadership & Team Development:
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring, and training of team members.
Financial Management & Cost Reduction:
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained records by imaging invoices, debits, and credits.
Sales & Customer Relationship Management:
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Operational Efficiency & Process Improvement:
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating a new automated tracking method
Payments Control and Vendor Management:
- Oversaw and managed all aspects of payments to vendors, ensuring accuracy and timeliness.
- Developed and maintained strong relationships with suppliers and - - negotiated favorable payment terms to optimize cash flow.
Implemented robust systems for tracking and reconciling invoices, reducing payment errors by 100%.
- Prepared and presented comprehensive payment reports to upper management, providing visibility into financial outflows and cash reserves.
- Led efforts to standardize payment processes, resulting in increased efficiency and reduced processing time by 2days.
- Conducted regular vendor performance evaluations and renegotiated contracts to drive cost savings and improve service levels.
- Worked closely with cross-functional teams to validate and authorize payment requests in adherence to company policies and procedures.
- Collaborated with the finance department to forecast and manage payment schedules, mitigating potential cash flow gaps.
- Implemented controls to ensure compliance with regulatory requirements and audit standards, leading to successful audits with zero major findings.
Budgeting