Feras Khalil
Front Office Supervisor
Veena
Summary
Accomplished hospitality professional with over 5 years of experience in front office management and guest relations at renowned international hotel brands. Expertise in leading teams, managing reservations, and driving guest satisfaction through exceptional service and streamlined operations. Proven ability to provide administrative support, coordinate with vendors, and optimize processes to ensure seamless daily workflows. Recognized for cultivating a positive team culture, maintaining meticulous records, and implementing organized systems to enhance overall efficiency. Proficient in hospitality software and skilled in resolving technical issues. Fluent in Arabic, English, and German, with a successful track record in multicultural environments.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Front Office Supervisor
Maxbrown Hotel 5th District
09.2024 - Current
- Led and supervised the front desk team, delivering seamless and exceptional guest experiences.
- Managed daily reservations, check-ins/check-outs, and VIP guest handling with efficiency and professionalism.
- Coordinated with other departments to resolve guest issues promptly, ensuring a smooth experience from arrival to departure.
- Assisted guests with special requests, demonstrating strong problem-solving skills and a commitment to exceeding expectations.
- Developed and maintained strong relationships with repeat customers through personalized service.
- Organized staff schedules to ensure optimal coverage during peak periods without compromising service quality.
- Designed and delivered comprehensive training programs for new front office staff on hotel policies, procedures, and service standards.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Handled office contracts like leases, utilities and employee agreements.
Front Office Agent
Maxbrown Hotel 5th District
05.2023 - 09.2024
- Delivered exceptional service to international guests, ensuring smooth operations.
- Handled booking systems, walk-in reservations, and guest inquiries.
- Assisted management in implementing guest loyalty programs.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Assisted in the creation of promotional materials, driving increased bookings during off-peak seasons.
Cashier Supervisor
Rewe Gruppe – Billa Plus
01.2021 - 10.2022
- Processed high-volume transactions with accuracy and efficiency.
- Provided courteous customer service, maintaining repeat clientele.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
Sales Supervisor
Hofer
03.2019 - 06.2019
- Assisted customers with product selection, inventory management, and merchandising.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Receptionist Administrator
McFit GmbH
01.2019 - 06.2019
- Managed membership sign-ups, facility tours, and customer support.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Sales Officer
Zara
11.2017 - 08.2018
- Delivered high-standard customer service and visual merchandising.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Streamlined sales processes by implementing efficient CRM systems and tools.
- Identified and qualified new distributors to increase market share in key territories.
Salesperson
Holland & Barrett
04.2012 - 08.2012
- Promoted and sold health products, advising customers on selections.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Built relationships with customers and community to promote long term business growth.
Business Partner
No Limit-EDV
01.2010 - 06.2011
- Managed retail operations, stock control, and sales strategies.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
German Language Courses - A2–B2
Bit Center, Update Training GmbH, Die Berater
Veena, Austria01.2019
Completed Coursework – Studies in Pharmacy - Incomplete
Isra Private University
Amman, Jordan 04.2001 -
Completed Coursework – Studies in Biochemistry - Biochemistry (Coursework Completed)
University of Aleppo
Aleppo, Syria 04.2001 -
Skills
- Front Office Operations & Team Supervision
- Guest Relations & Complaint Resolution
- Reservations & Check-in/Check-out Management
- Staff Training & Performance Improvement
Front desk operations
Shift scheduling
Staff training and development
Reservation management
Staff management
Guest relations management
Issue handling
Reservations assistance
Staff supervision
ADDITIONAL INFORMATION
- Nationality: Austrian
- Visa Status: Ready to relocate to UAE
- Availability: Immediate
Timeline
Front Office Supervisor
Maxbrown Hotel 5th District
09.2024 - Current
Front Office Agent
Maxbrown Hotel 5th District
05.2023 - 09.2024
Cashier Supervisor
Rewe Gruppe – Billa Plus
01.2021 - 10.2022
Sales Supervisor
Hofer
03.2019 - 06.2019
Receptionist Administrator
McFit GmbH
01.2019 - 06.2019
Sales Officer
Zara
11.2017 - 08.2018
Salesperson
Holland & Barrett
04.2012 - 08.2012
Business Partner
No Limit-EDV
01.2010 - 06.2011
Completed Coursework – Studies in Pharmacy - Incomplete
Isra Private University
04.2001 -
Completed Coursework – Studies in Biochemistry - Biochemistry (Coursework Completed)
University of Aleppo
04.2001 -
German Language Courses - A2–B2
Bit Center, Update Training GmbH, Die Berater
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