FERDINAND FERNANDEZ
Dubai,UAE
Summary
Motivated individual with a focus on guest satisfaction and upselling. Friendly Waiter skilled at helping customers navigate the menu and resolving issues promptly. Known for excellent customer service and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Waiter
Romantic Baka
Al Ghurair Mall, Dubai
10.2022 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
SAUDIAN KITCHEN FOR VIP FOOD
Dubai
07.2017 - 10.2022
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Buffet Attendant
CITY BUFFET RESTAURANT
Quezon City
03.2016 - 09.2016
- Welcomed guest and took their beverages order and refill as needed
- Cleaned tables and properly maintain all tables in assigned areas
- Provided customer service to all guests
- Completed all opening and closing side work which includes the thorough set up and break down of assigned buffet station.
Education
Bachelor of science in Hotel and Restaurant Management, STI COLLEGE -
Certificate in Hospitality Operation, International Training Center & Hospitality Institute (ITCHI) - undefined
Skills
- Exceptional Customer Service
- Strong Communication Skills
- Food and Beverage Knowledge
- Time Management
- Teamwork and Collaboration
- Adaptability
- Problem-Solving Skills
- Attention to Detail
- Cash Handling and Point of Sale Systems
- Knowledge of Health and Safety Regulations
PROFESSIONAL DEVELOPMENT
- 2014, Services excellence training (SET)
- 2014, Personality and Attitude Development Seminar (PADS)
- 2014, PADS and Hotel Immersion
- 2022, Personal Survival Techniques, Magsaysay Learning Resources, Inc.
- 2022, Fire Prevention and Fire Fighting, Magsaysay Learning Resources, Inc.
- 2022, Elementary First Aid, Magsaysay Learning Resources, Inc.
- 2022, Personal Safety and Social Responsibilities, Magsaysay Learning Resources, Inc
Timeline
Waiter
Romantic Baka
10.2022 - Current
Waiter
SAUDIAN KITCHEN FOR VIP FOOD
07.2017 - 10.2022
Buffet Attendant
CITY BUFFET RESTAURANT
03.2016 - 09.2016
Bachelor of science in Hotel and Restaurant Management, STI COLLEGE -
Certificate in Hospitality Operation, International Training Center & Hospitality Institute (ITCHI) - undefined
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