Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ferdinand Singian

Al Ain City,U.A.E.

Summary

Experienced retail operations supervisor with a strong background in cash handling, complaint resolution, and staff management. Committed to maintaining high standards of service and operational excellence while seeking opportunities for professional growth within the retail industry.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Fueling Station Supervisor

ADNOC Distribution
Al Ain, United Arab Emirates
06.2014 - 04.2025
  • Managed daily operations by providing clear instructions to station staff.
  • Handled cash transactions securely, reducing incidents of financial discrepancies at the station.
  • Updated daily logs accurately, contributing to organised record-keeping practices.
  • Improved customer satisfaction with prompt response to inquiries and complaints.
  • Assisted in emergency situations, minimizing potential harm or disruption to services.
  • Liaised with maintenance teams for quick resolution of technical issues.
  • Supported team members, resulting in improved performance and morale.
  • Assessed stock needs regularly, preventing shortages of essential items at the station.
  • Ensured safety standards, leading to a safer environment for customers and staff.

Fuel Sales Attendant

Abu Dhabi National Oil Company (ADNOC)
Al Ain, Abu Dhabi
02.2012 - Current
  • Assisted customers, providing detailed product knowledge and advice.
  • Demonstrated flexibility by covering shifts during holiday periods or staff shortages.
  • Resolved customer complaints efficiently improving overall shopping experience.
  • Collaborated with team members for effective sales strategies.
  • Increased customer satisfaction by delivering excellent service.
  • Worked under pressure during peak hours maintaining high level of service.
  • Handled cash transactions whilst ensuring accuracy and efficiency.
  • Worked on promotional events increasing brand visibility and awareness.

Supervisor

City Heights Hotel
San Fernando, Pampanga, Philippines
06.2010 - 01.2012
  • Monitored compliance of hotel operations with regulatory standards whilst maintaining high service levels.
  • Addressed guest complaints promptly, ensuring their satisfaction and loyalty.
  • Streamlined housekeeping routines for consistently clean and welcoming rooms.
  • Fostered a strong team environment to enhance overall staff performance.
  • Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
  • Assessed customer feedback regularly, making necessary adjustments in hotel services.
  • Implemented safety protocols, maintaining safe working conditions for all staff members.

Education

High School Diploma -

Pampanga High School
Philippines
06.1996 - 04.1999

Skills

  • Cash handling
  • Complaint resolution
  • Staff management
  • Inventory software proficiency
  • Technical equipment troubleshooting
  • Station maintenance oversight
  • Point-Of-Sale system expertise
  • Retail operations supervision
  • Safety protocols adherence
  • Risk assessment proficiency
  • Fuel ordering and monitoring
  • Staff supervision

Languages

Tagalog
Native
English
Fluent
Arabic
Upper intermediate
Hindi
Intermediate

Affiliations

  • Playing Mobile Games

Timeline

Fueling Station Supervisor

ADNOC Distribution
06.2014 - 04.2025

Fuel Sales Attendant

Abu Dhabi National Oil Company (ADNOC)
02.2012 - Current

Supervisor

City Heights Hotel
06.2010 - 01.2012

High School Diploma -

Pampanga High School
06.1996 - 04.1999

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Ferdinand Singian