Ferdinand T. Borinaga
Abu Dhabi
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the trading and distribution industry. Strong team player with an outgoing and positive demeanor, known for establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, bringing an articulate, energetic, and results-oriented approach to work. Exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Committed to driving success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Procurement Officer /Customer Service Officer
ZEE Stores
02.2007 - Current
- Input, analyzed and reported on data covering all aspects of procurement operations
- Built relationships with vendors to negotiate ideal terms for purchases
- Promoted company brand and unique offerings through personalized customer service
- Resolved concerns with products or services to help with retention and drive sales
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
Administrative Assistant
Kulak Construction Company
09.2006 - 09.2007
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Standardized office structures and processes to promote collaboration and increased performance
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Used software to coordinate meetings, appointments and tasks senior executives
Cashier Team Lead /Receptionist
Khalidiya Palace Hotel
02.2004 - 03.2006
- Quickly and accurately counted drawers at start and end of each shift
- Monitored areas for security issues and safety hazards
- Monitored self-checkout systems and provided assistance or intervention where required
- Operated POS cash register and equipment to collect payments
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations
- Trained team members on cash register operation and cash handling
Education
Certified Nursing Assistant (CNA)
Newton Training Center
Abu Dhabi, United Arab Emirates02-2024
Associate of Applied Science - Automotive Mechanics
Samson Science of Technology
Philippines03.1989
Skills
- Inbound and outbound calling
- Documentation and reporting
- Service recommendations
- Payment management
- Invoicing
- Issue escalation
- Supplier relationships
- Vendor sourcing
- Project coordination
Languages
Tagalog
English
Arabic
Certification
Employment Certificate
- Employment Certificate Zee Store International LLC. 2024 April
Timeline
Procurement Officer /Customer Service Officer
ZEE Stores
02.2007 - Current
Administrative Assistant
Kulak Construction Company
09.2006 - 09.2007
Cashier Team Lead /Receptionist
Khalidiya Palace Hotel
02.2004 - 03.2006
Employment Certificate
- Employment Certificate Zee Store International LLC. 2024 April
Certified Nursing Assistant (CNA)
Newton Training Center
Associate of Applied Science - Automotive Mechanics
Samson Science of Technology
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