Fereshteh Akhtari

• Managed all routine daily business operations of running all the various functions, resolving any issues and following up on all the concerns.
• Monitored and controlled simultaneously 5 company bank accounts holding an aggregate turnover of more than AED 50 million per annum.
• Successfully implemented a POS and ERP system across all the retail outlets and monitored the progress until complete transition. Organised teams, resources and timelines for successful deployment.
• Implemented operational business plans, establishing priorities and recommending improvements.
• Negotiated agreements with diverse parties to support strategic plans. This involved negotiating with service vendors and international product suppliers to reach the operational goals.
• Collaborated with the website development team to improve the online shopping features to drive revenue. Facilitated the building of the internal B2B website for the wholesale clients.
• Empowered staff members to contribute to continuous improvement, quality and growth of company. Directed recruitment activities to select and hire talented workforce.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions. Successfully reduced the overhead costs of import supplies by implementing various approach and best-practices.
• Successfully transitioned the company business model of credit sales to cash-only transactions with minimal reduction to the overall sales.
• Evaluated and decided upon key investments through consultation with the owners by influencing high level decision-making.
• Prepared and reviewed procedural documents for daily operations which included the preparation of detailed job descriptions and performance criteria for every personnel.
• Facilitated the preparation of business, cost and employee reports for discussion with the management. Coordinated strategic planning activities based on current data.
• Analysed accounting and financial data to get holistic view of company financial health.
• Researched business opportunities with new and existing customers, notifying sales team to follow up.

Supervised and controlled cash flow of company bank accounts to maintain optimal levels.
Authorised or rejected new supply orders to reduce stock levels by average of AED 3 million to meet optimal inventory levels.
Implemented new features in ERP system to facilitate business policies of maintaining optimal inventory levels, avoiding broken size assortments across products and managing credit terms of customers.
Supported procurement strategies, assessing objectives and implementing necessary service improvements.
Developed professional expertise through training and mentorship to boost service delivery.
Monitored supply chain activities to validate quality of goods procured.
Worked with department heads to determine requirements for procurement activities.
Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts with local and international goods vendors, shipping companies and other service providers.
Sourced and verified quotations from suppliers before initiating purchase processes.
Evaluated procurement processes and used results to improve workflows and procedures.
Assessed supplier base and categorised spending based on strategic and operational requirements.
Ensure efficient product movement from suppliers to retail outlets

• Documented meeting minutes and distributed follow-up requirements to relevant team members for prompt action.
• Provided administrative support to the employees, increasing operational capacity and efficiency.
• Used Excel expertise to achieve data management, manipulation and presentation requests.
• Processed inbound communications, forwarding to relevant departments for resolution.
• Documented and filed confidential records for full compliance with privacy policies.
• Managed office inventories to maintain supplies and limit operational disruptions.
• Acted as Personal Assistant to the CEO, enabling smooth business transactions through reliable administrative support.
• Organised travel, hotel and transport bookings for the CEO, updated diaries and calendars with events, appointments and holidays for efficient planning.
• Established strong relationships with suppliers to obtain optimal pricing for required resources, minimising department spending.
• Prepared routine reports, briefs and presentations to company specifications for internal and external use.
• Monitored department spending and raised concerns to management to achieve target budgets.

• Reported directly to the head of Online Sales and Operation for Google AdWords and interacted with various levels of management to gather information pertaining to key issues
• Communicated with other Google offices to properly handle direction of business relations and distribution of company literature
• Daily coordination with international offices
• Assisted with customer‐service, product availability and quality related tasks of Google AdWords customers
• Assessed assignments to determine the prioritization of work flow
• Coordinated and set up high‐level conference calls, board and management meetings, special events and travel arrangements for top executives;
• Updated and maintained the manager's calendar and assisted the other managers with special projects as needed
• Assisted with the creation/modification of presentations, spreadsheets, and other various documents
• Prepared, reconciled and tracked expense reports through the company's internal tracking system; Assisted in ad‐hoc daily activities as needed.
• Prioritised personal workload effectively to meet sales and productivity targets.
• Provided internal support to elevate sales experience and drive customer satisfaction.

• Provided full administrative support to the Finance manager and his direct reports
• Performed an extensive array of administrative tasks (manage calendars, book travel, and schedule facilities and equipment)
• Prepared agenda and collected materials for meetings, speeches and conferences; took minutes of the meetings and kept records of proceedings as required
• Worked closely with the HR Dept to help induct and train new employees on in house products and services
• Handled ad‐hoc projects involving research on reduction of customer wait times, improvement of customer service and employee retention.
• Researched, analysed and summarised data for research.
• Kept and maintained accurate filing system for preservation of office information.
• Provided printing, photocopying scanning support to colleagues.
• Partnered with management to implement processes and complete special projects.
• Oversaw and trained clerical support staff to accomplish challenging objectives.
• Prepared professional business correspondence on behalf of senior staff and organisation.

• Provided high‐level customer support as a Process Associate to the International customers at GECIS (now GENPACT)
• Answered telephone and replied to questions in accordance with general instructions and referred calls to appropriate staff members wherever required
• Provided a high level of customer service and client relations to JC Penney
• Credit card customers based on outstanding communication and interpersonal skills
• Resolved numerous business functions on a day‐to‐day basis, including customer enquiries, information requests, invoicing, and store sales executives' enquiries.