Fergan Ozkan
Restaurant Manager
Dubai
Summary
A dynamic Restaurant Manager with a proven track record at Babylon DIFC, I excel in operations management and team leadership. My approach boosted revenue by optimizing service efficiency and menu innovation, while my focus on staff development significantly reduced turnover. Skilled in inventory control and passionate about customer satisfaction, I drive performance and resolve conflicts effectively.
Overview
10
10
years of professional experience
1
1
Language
Work History
Restaurant Manager
Babylon DIFC
Dubai
02.2024 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Floor Manager
Babylon DIFC
Dubai
01.2023 - 01.2024
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Restaurant Supervisor
Nusr-et Steak House
Dubai
01.2022 - 01.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Head Waiter
Nusr-et Steak House
Istanbul
02.2019 - 01.2022
- Greeted new customers, discussed specials, and took food/drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
Head Waiter
Nusr-et Steak House
Istanbul
04.2016 - 01.2019
- Greeted new customers, discussed specials, and took food/drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
Waiter
Fenix
Mugla
04.2015 - 11.2015
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Etiler Tourism And Hotelier High School
Istanbul06-2015
Skills
Staff management
Operations management
Customer engagement
Recruitment
Schedule coordination
Menu development
Inventory control and record keeping
Shift management
Staff scheduling
Passion for customer satisfaction
Complaint resolution
Performance improvement
Conflict resolution techniques
Restaurant operations management
Time management
Team building
Timeline
Restaurant Manager
Babylon DIFC
02.2024 - 01.2025
Restaurant Floor Manager
Babylon DIFC
01.2023 - 01.2024
Restaurant Supervisor
Nusr-et Steak House
01.2022 - 01.2023
Head Waiter
Nusr-et Steak House
02.2019 - 01.2022
Head Waiter
Nusr-et Steak House
04.2016 - 01.2019
Waiter
Fenix
04.2015 - 11.2015
Etiler Tourism And Hotelier High School
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