FERIEL DRIDI
Abu Dhabi,United Arab Emirates
Summary
Experienced Senior Sales Manager with talent for driving revenue growth and building high-performing teams. Led strategic initiatives that improved client acquisition and retention. Known for delivering results through innovative sales strategies and exceptional leadership.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Senior Sales Manger
One Development
Abu Dhabi / Dubai , Abu Dhabi / Dubai
04.2024 - Current
- Devised innovative sales tactics to outperform competitors.
- Directed sales presentations, secured high-profile business deals.
- Fostered client relationships, enhanced customer retention rates.
- Optimised pricing strategies to increase profitability.
- Implemented CRM systems to improve customer interactions.
- Coordinated marketing campaigns for increased brand recognition.
- Increased sales performance by cultivating relationships with key clients.
- Collaborated with cross-functional teams for product development.
- Developed strategic business plans for sustained success.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Senior Sales Manager
NineYards
Abu Dhabi, Abu Dhabi
12.2023 - 04.2025
- Launched new products with comprehensive market research.
- Coordinated marketing campaigns for increased brand recognition.
- Optimised pricing strategies to increase profitability.
- Increased sales performance by cultivating relationships with key clients.
- Directed sales presentations, secured high-profile business deals.
- Analysed market trends, informed business strategies.
- Developed strategic business plans for sustained success.
- Led training initiatives, improved team performance.
- Implemented CRM systems to improve customer interactions.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Analysed sales reports to identify trends and update strategies.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Team Leader
SIADAH Development
Abu Dhabi
12.2020 - 12.2023
- Successfully managed approximately 10 sales agents
- Developed highly effective real estate training strategies for both new and experienced agents to ensure value and education were effectively on timely basis
- Lead all sales and business meetings
- Surpassed sales goals for each quarter
- Researched competition and developed business processing strategies to successfully compete in the marketplace
- Monitored daily operations whilst reducing operational cost significantly.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
- Encouraged open communication, fostering a positive work culture.
- Led project coordination, resulting in timely delivery.
- Increased team cohesion by implementing regular feedback sessions.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led team of 10 to achieve KPI targets and successfully complete assigned projects.
Cabin Crew Member – Business and 1st Class
Emirates Airline
Dubai
08.2015 - 10.2020
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met
- Properly communicated between the flight deck and the cabin crew prior to and during flights
- Answered passengers' questions and provided solutions to issues when they arose during flights
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments
Service Client Manager
ARAS Real Estate
Dubai
08.2014 - 07.2015
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
- Main Clients & Developers: EMAAR Properties, Ellington Properties, Pantheon Development, Nakheel Properties, DAMAC, Deyaar Properties, Azizi Developments, Imkan, Al Dar, Reportage, Bloom
Education
Bachelor's degree - Web Designer
ISSAT Sousse
Tunisia Certificate of Higher Education - Business Management
Emirates Aviation University
Skills
- Company policy adherence
- Public speaking
- Decision-making
- Positive attitude
- Relationship management
- Sales techniques
- Professional and mature
- Time management
- Clear communication
- Hospitality
- Dedicated team player
- Staff motivation
- Microsoft Office
- Knowledge of sales methodologies
- Business-To-Consumer sales
- Direct sales techniques
- Pricing strategy formulation
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Personal Information
- Date of birth: 09/05/92
- Gender: Female
- Nationality: Tunisia
- Marital status: Single
Languages
Arabic
Native
English
Fluent
French
Advanced
Affiliations
- Professional Volley Ball Player Certified
Timeline
Senior Sales Manger
One Development
04.2024 - Current
Senior Sales Manager
NineYards
12.2023 - 04.2025
Team Leader
SIADAH Development
12.2020 - 12.2023
Cabin Crew Member – Business and 1st Class
Emirates Airline
08.2015 - 10.2020
Service Client Manager
ARAS Real Estate
08.2014 - 07.2015
Certificate of Higher Education - Business Management
Emirates Aviation University
Bachelor's degree - Web Designer
ISSAT Sousse
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