Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Festus Keter

Festus Keter

Dubai

Summary

Professional with expertise in customer service and order management, skilled in optimising supply
chain processes.

Over 10 years of experience in Order Management, Customer Service, Inside Sales and Supply Chain Management.

Proficient in SAP, Exact Globe, Synergy CRM, and other relevant tools, dedicated to delivering exceptional service and support.

Overview

14
14
years of professional experience

Work history

Inside Sales Associate

SCANDIA GEAR
Dubai
01.2025 - 08.2025
  • Manage customer orders and quotes using Exact Globe and Exact Synergy CRM, ensuring
    accuracy and timely processing.
  • Communicate with customers to identify needs, resolve issues, and ensure satisfaction through
    effective order fulfilment.
  • Maintaining a high level of knowledge about the company’s products and services.
  • Collaborate with cross-functional teams to optimise supply chain processes and improve delivery
    timelines.
  • Inventory checks and order fulfilment.
  • Ensure that orders are complete and delivered on time (i.e., confirming inventory levels, working with relevant departments to expedite orders).
  • Report and resolve order discrepancies with Scandia’s Sales and Purchasing departments.
  • Handle administration associated with customer care (e.g., resolve issues within 24 hours).
  • Process RMAs and customer complaints, making sure to inform relevant departments and adhere to complaint procedures.

Trade Marketing & Sales Assistant

PROCTER & GAMBLE MIDDLE EAST
01.2019 - 09.2024
  • Creating POs for suppliers for Trade promotions and Point-of-Sale Materials.
  • Raising factsheets with the promotion details in Optima system and sharing contract copies and promotion details with distributors.
  • Execute trade promotional plan in designated channels with crucial customers.
  • Extracting the sell-in closing data from Power BI and updating the same in the Sales reports.
  • Updating and reconciling budget trackers vs. SAP numbers and submitting accruals towards the end of the fiscal year.
  • Compiling and sharing Monthly Sales Closing to the management.
  • Executing activities like new product launch and listing, sampling, consumer promotions.
  • Processing invoices or claims from distributors and ensuring that the claims are submitted as per the POPs established by the distributor.
  • Updating and communicated the initiative readiness sheet to all promo owners and distributors.
  • Submitting accruals by the end of fiscal year.

Order Management Analyst

PROCTER & GAMBLE MIDDLE EAST
01.2014 - 12.2018
  • Performing order entry management using SAP, analyzing as to the correctness and accuracy of details of the orders, checking sales orders and generating purchase orders.
  • Communicating the final approved orders with the plants as per calendar to enable timely execution for On Time Shipment and Delivery.
  • Ensuring and verifying the completion of standard orders received from the customers.
  • Providing customer support including order status and changes; follow up on changes and resolving customer issues.
  • Coordinating with the Accounts Receivables section for release of delivery block due to credit issues.
  • Making sure all processes are handled as per agreed SLAs.
  • To track, report and follow up to ensure timely resolution of Master Data issues found during order entry and order amendment such as price missing.
  • Enhance productivity of Order Management by identifying simplification ideas and ensure timely implementation with Key User Support.
  • Print / send correct invoices (stamped & signed) to customer by courier.
  • Co-ordinate with Logistics on timely and error free shipments to customers with necessary legalized documents required for customers to clear the shipments.

Buying Coordinator

BMA GROUP
Dubai
01.2012 - 12.2013
  • Communicating with the suppliers and following up on orders, invoices, payments and shipments.
  • Creating Purchase orders for Suppliers and monitor correct upload.
  • Assisting the planners in reviewing and updating sales, margin, stock and markdown forecasts.
  • Monitoring product performance and proposing any required action.
  • Assisting Finance on payment-related issues, such as price discrepancies or discounts. Keeping track of the status and changes.
  • Managing and maintaining all styles on commitment – making sure that fit and color samples are labeled correctly and as appropriate.
  • Attending fit sessions with Buyer/Assistant Buyer and advising suppliers of fit comments as appropriate.

Education

Bachelor of Commerce -

Diploma in Supply Chain Management - undefined

Certified Logistics & Supply Chain Management Professional - undefined

Skills

  • Cross-functional Coordination
  • Understanding customer needs
  • Data entry and reporting
  • Positive attitude under pressure
  • Multitasking capabilities
  • Communication Skills
  • Decision Making
  • Flexibility
  • International Shipping Knowledge
  • Attention to Detail
  • Professionalism
  • Time Management
  • Team Player
  • Reliability
  • SAP (SD & MM)
  • Exact Globe
  • Synergy CRM
  • Power BI
  • Excel (VLOOKUP, pivot tables)

Custom

  • Bachelor of Commerce
  • Diploma in Supply Chain Management
  • Certified Logistics & Supply Chain Management Professional

Personal Information

Nationality: Kenyan

Timeline

Inside Sales Associate

SCANDIA GEAR
01.2025 - 08.2025

Trade Marketing & Sales Assistant

PROCTER & GAMBLE MIDDLE EAST
01.2019 - 09.2024

Order Management Analyst

PROCTER & GAMBLE MIDDLE EAST
01.2014 - 12.2018

Buying Coordinator

BMA GROUP
01.2012 - 12.2013

Diploma in Supply Chain Management - undefined

Certified Logistics & Supply Chain Management Professional - undefined

Bachelor of Commerce -

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