Fethi Bounour
Abu Dhabi
Summary
Productive duty manager with 9 years of experience. skilled in Customer service experience and Team management skills. Personable and strategic team leader with professional and knowledgeable approach.
Quality-focused Purchasing Manager familiar with vendor sourcing and vetting, contract negotiation and budget administration. Strong understanding of financial processes and requirements for accurate and thorough recordkeeping.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DUTY MANAGER
Etisalat Abu Dhabi
Abu Dhabi
12.2015 - Current
- Coach, train, lead and develop store team members to consistently provide exceptional customer service and drive for excellent results
- Work with management to assess & improve processes & Etisalat policies
- Keep track of monthly, quarterly and yearly goals
- Address customer issues and complaints
- Monitor and report on revenue and cash flow
- Check in with employees regularly to determine customer satisfaction.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Created positive work environment for employees and delivered exceptional customer service.
PURCHASE MANAGER
Samsung Engineering CO-LTD(Kumyang elt-co ltd)
Skikda
04.2010 - 10.2015
- Negotiate with external vendors to secure advantageous terms
- Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
- Participated in the development of departmental goals, objectives, policies and procedures.
- Examine and test existing contracts.
- Maintained accurate records of all purchase orders, invoices and contracts.
- Developed strategies for cost reductions, improved inventory control and increased efficiency.
- Negotiated with suppliers to obtain the best possible pricing, payment terms and delivery times.
- Coordinated communication between departments regarding product availability, delivery dates and related issues.
- Reviewed requisitions for accuracy, completeness and conformance to established policies.
- Assisted in resolving supply chain problems such as backorders, delayed shipments.
Education
Bachelor Degree : Commercial Argument - Communication Studies
Univesity Bedji Mokhtar Annaba
Algeria 06-2010
Skills
- Team management skills
- Handle Customer service satisfaction
- Strong organizational skills
- Strong decision maker
- Complex problem solver
- Availability to work in shifts including weekends
- Well trained: (Digital marketing customer journey management)
- Strategic Sourcing
- Supplier Relationship Management
- Financial Acumen
- Procurement planning
- Supply Chain Optimization
- Inventory Coordination
- Contract Negotiation
- Document Preparation
- Purchase Order Management
- Vendor Relationship Management
- Price Negotiation
Certification
- Computer Office and Excel Management (word, excel, power point)
- Certificate in Business English Courses (Pre-Intermediate)
- Advanced Digital Marketing training
Personal Information
- Date of Birth: 10/29/1987
- Nationality: Algerian
- Driving License: UAE
- Marital Status: Married
Languages
- English
- French
- Arabic Native
Affiliations
- Professional memberships
- Emotional intelligence
- Conflict resolution
- Inventory management
- Sales management
- Sales strategies
- Market research
- Financial analysis
- Client retention
- Revenue growth
- Leadership
- Communication
- Relationship building
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
DUTY MANAGER
Etisalat Abu Dhabi
12.2015 - Current
PURCHASE MANAGER
Samsung Engineering CO-LTD(Kumyang elt-co ltd)
04.2010 - 10.2015
Bachelor Degree : Commercial Argument - Communication Studies
Univesity Bedji Mokhtar Annaba
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