Fiaz Hussain
Dubai,United Arab Emirates
Summary
Adaptable IT professional with strong foundation in troubleshooting and customer service. Proficient in technical problem-solving and communication, ensuring smooth resolution of IT issues. Committed to enhancing system efficiency and user satisfaction.
Experienced IT Support Engineer known for resolving technical issues and enhancing system performance. Skilled at troubleshooting, network administration, and providing top-notch user support. Delivered seamless IT solutions that improved operational efficiency and user satisfaction.
Overview
11
11
years of professional experience
25
25
Certification
Work history
IT Support Engineer
Dubai Developments - Dubai Int'l Real Estate
Dubai, United Arab Emirates
02.2016 - Current
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Tracked computer system and network performance to identify root causes of issues.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Guided and assisted users with technical issues, improving network performance and usability.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Oriented users to operate new software and computer equipment.
- Evaluated hardware, mouses and keyboards to determine performance.
- Supported network and infrastructure, achieving optimal performance and connectivity.
IT support Technician
Al Jaber Optical - Al Jaber Gallery
Dubai, United Arab Emirates
04.2014 - 01.2016
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Established and troubleshot network and data communications systems.
Education
Diploma in Computer Science - Information Technology
Government College of Technology Bahawalpur
Bahawalpur, PakistanSkills
Manage Engine (Ad Manager)
MS Office 365
Hardware support
Local workstations
Application support
Active Directory
Troubleshooting network issues
Hardware upgrades
MPS (Manageable Print Services)
MCAFEE Support
VOIP SUPPORT (Fanvil/Avaya)
3CX Softphone Support
IT Procurement (IT Peripherals, Consumables)
T&A (Biometric Device Configuration, Installation)
InPage (Urdu)
- Multidisciplinary teamwork
- Hardware and software configurations
Adobe Photoshop / Photo Editing
Remote Assistance (IT Help Desk, IT Call Centre)
Hardware and Software Support
Active Directory, Group Policy
Ticketing Systems: ServiceDesk, Zoho, Manage Engine
Cloud Platforms: Microsoft Azure
Endpoint Management: Intune
Hardware: Desktops, Laptops, Printers, Mobile Devices Support
Data backup and recovery
Incident management
Call Canter Experience
Operating systems knowledge
Software/ Application installation/configuration and upgrades
Languages
English
Intermediate
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Certification
· Microsoft Certified: Azure Administrator Associate.
· Microsoft Certified: Azure Fundamentals.
· Cloud Fundamental Training AZ900-SC900.
· Azure Active Directory Basics.
· Microsoft Azure Active Directory.
· Office 365 for Administrators Troubleshooting Issues for Users Microsoft 365.
· Windows 10 Intune Device Management.
· Microsoft Office 365 Administration Office 365 Microsoft 365
· Introduction to Microsoft 365 for IT Pros.
· IT Service Management Foundations Tools.
· Microsoft 365 Essential Training for Administrators.
· Microsoft 365 Implement Modern Device Services.
· Microsoft 365 Security Administration (MS-50) Cert Prep: 1 Implement and Manage Identity and Access.
· Microsoft Cloud Fundamentals Administering Office 365 and Intune.
· Office 365 Manage Clients and End User Devices Office 365Microsoft 365.
· Performance Management Setting Goals and Managing Performance.
· Manage Engine Service Desk Plus On-Premises.
· Diploma in ICDL (international computers driving license)
· Diploma in (AUTO CAD, 3D MAX)
· COM (Certificate in Office Management)
· Certificate in (ADOB PHOTO SHOP)
· Certificate in SE (Spoken English)
· CCH (Certificate in Computers Hardware)
· DOM Diploma in Office Management.
· Certificate of (MULTILINE Education Network) Punjab Skill Development.
References
References available upon request.
Timeline
IT Support Engineer
Dubai Developments - Dubai Int'l Real Estate
02.2016 - Current
IT support Technician
Al Jaber Optical - Al Jaber Gallery
04.2014 - 01.2016
Diploma in Computer Science - Information Technology
Government College of Technology Bahawalpur
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