Music Production
Fidel Castro Mugwera
Waiter
Dubai,World Trade Center
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Restaurant Waiter
FIYA Restaurant
Dubai
12.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Pharmacy Assistant
Kudzanai Pharmacy
Gweru
09.2022 - 09.2022
- Typed and printed out prescription and medication labels.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Received, processed and entered prescription orders into pharmacy databases.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
Pharmacy Assistant
Booties Pharmacy
Bulawayo
04.2021 - 08.2022
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Completed and filed documentation for insurance, store and liability purposes.
- Trained new pharmacy staff on computer system and drug management protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Verified order information against computer database.
- Performed safety checks when dispensing medications to optimize patient safety.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Pharmacy Supervisor
New Midlands Pharmacy
Gweru
08.2017 - 03.2021
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Completed and filed documentation for insurance, store and liability purposes.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained education on side effects of medications.
Waiter
Sis Bee Restaurant
Bulawayo
02.2014 - 11.2015
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
University Of Zimbabwe
Harare,Zimbabwe 12.2015 - 11.2016
Skills
Menu memorization
Food spoilage prevention
Guest seating arrangements
Food and beverage pairings
Food station setup
Front-of-house display creation
Sales expertise
Upselling techniques
Performance improvement
Food running
Food preparation and safety
Hospitality service expertise
Interests
Djing
Watching Football
Timeline
Restaurant Waiter
FIYA Restaurant
12.2022 - Current
Pharmacy Assistant
Kudzanai Pharmacy
09.2022 - 09.2022
Pharmacy Assistant
Booties Pharmacy
04.2021 - 08.2022
Pharmacy Supervisor
New Midlands Pharmacy
08.2017 - 03.2021
High School Diploma -
University Of Zimbabwe
12.2015 - 11.2016
Waiter
Sis Bee Restaurant
02.2014 - 11.2015