FIEUNA N SCOTT
DUBAI
Summary
Enthusiastic and customer-focused hostess with a passion for providing exceptional service. Adept at managing reservations, greeting guests, and ensuring a positive dining experience.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
BROWZ CLINIC
11.2021 - 12.2023
- Greet and assist clients in a friendly and professional manner
- Manage appointment scheduling, cancellations, and confirmations
- Answer phone calls, respond to inquiries, and provide information about salon services
- Process payments and handle cash transactions with accuracy
- Maintain a clean and organized reception area
- Collaborate with salon staff to ensure smooth operations
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Hostess
Salento Lounge Limbe Cameroon
09.2018 - 10.2021
- Greet and seat guests with a friendly and welcoming attitude
- Manage reservations and communicate effectively with the kitchen and serving staff
- Ensure timely and efficient seating to optimize restaurant capacity
- Handle guest inquiries, concerns, and special requests
- Collaborate with the waitstaff to provide excellent customer service
- Maintain a neat and organized hostess station
- Collaborate with the management team to ensure a smooth flow of event operations from start to finish
- Maintaining high standards of cleanliness within the venue by regularly disinfecting surfaces and making sure all areas are tidy before guests arrive.
Customer Service Assistant
MTN Cameroon
11.2017 - 08.2018
- Respond promptly to customer inquiries through various channels (phone, email)
- Provide accurate and comprehensive information about products or services
- Process orders, returns, and exchanges efficiently
- Resolve customer issues and complaints with a focus on customer satisfaction
- Collaborate with other departments to address complex customer queries
- Maintain detailed and organized customer records
Education
Master of Arts - Leadership and Human Resource Management
GISMA BUSINESS UNIVERSITY
Berlin2020
Associate of Arts - Business Administration And Management
SCHOOL OF ENTREPRENEURERSHIP
Cameroon2018
Bachelor of Science - Medical Laboratory sciences
University of Buea
Cameroon2016
High School Diploma -
UNITY
Cameroon09.2005
Skills
- Teamwork
- Conflict management
- Friendliness
- Prioritization
- Stress management
- Patience
- Organization
- Quick thinking
- Professionalism
- Clerical Support
Timeline
RECEPTIONIST
BROWZ CLINIC
11.2021 - 12.2023
Hostess
Salento Lounge Limbe Cameroon
09.2018 - 10.2021
Customer Service Assistant
MTN Cameroon
11.2017 - 08.2018
Master of Arts - Leadership and Human Resource Management
GISMA BUSINESS UNIVERSITY
Associate of Arts - Business Administration And Management
SCHOOL OF ENTREPRENEURERSHIP
Bachelor of Science - Medical Laboratory sciences
University of Buea
High School Diploma -
UNITY
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