Summary
Overview
Work history
Education
Skills
Languages
Personal Information
References
Timeline
Generic
Fiker Zelalem

Fiker Zelalem

Sharjah,UAE

Summary

I am a dedicated and adaptable 21 year old college student with experience in customer services, hospitality, and sales. Skilled in communication, teamwork and leadership with an ongoing education in business management degree at NEST Academy School of Business Management, Dubai, UAE.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

waitress

golden plate restaurant
Addis Ababa, Ethiopia
09.2023 - 10.2024
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for an enhanced dining experience.
  • Optimized workflow in busy periods through successful coordination with the kitchen staff.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Cashier, Receptionist

Bemnet Hotel
Addis ababa, Ethiopia
11.2022 - 07.2023
  • Managed cash transactions and provided customer service
  • Handled reception duties, including guest check-ins, and addressed inquiries
  • Balanced till the end of day, maintaining accurate records.
  • Helped meet business needs by working extra shifts.

Education

Business Management -

NEST Academy
01.2024 - 03.2025

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KB Academy
01.2018 - 01.2022

Skills

  • Teamwork
  • Communication
  • Efficiency
  • Patience and composure
  • Resilient under pressure
  • English fluency

Languages

Arabic
English
Amharic

Personal Information

  • Date of birth: 12/12/03
  • Gender: Female
  • Nationality: Ethiopian

References

References available upon request.

Timeline

Business Management -

NEST Academy
01.2024 - 03.2025

waitress

golden plate restaurant
09.2023 - 10.2024

Cashier, Receptionist

Bemnet Hotel
11.2022 - 07.2023

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KB Academy
01.2018 - 01.2022

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Fiker Zelalem