Fiker Zelalem
Sharjah,UAE
Summary
I am a dedicated and adaptable 21 year old college student with experience in customer services, hospitality, and sales. Skilled in communication, teamwork and leadership with an ongoing education in business management degree at NEST Academy School of Business Management, Dubai, UAE.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
waitress
golden plate restaurant
Addis Ababa, Ethiopia
2023.09 - 2024.10
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for an enhanced dining experience.
- Optimized workflow in busy periods through successful coordination with the kitchen staff.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Cashier, Receptionist
Bemnet Hotel
Addis ababa, Ethiopia
2022.11 - 2023.07
- Managed cash transactions and provided customer service
- Handled reception duties, including guest check-ins, and addressed inquiries
- Balanced till the end of day, maintaining accurate records.
- Helped meet business needs by working extra shifts.
Education
Business Management -
NEST Academy
2024.01 - 2025.03
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KB Academy
2018.01 - 2022.01
Skills
- Teamwork
- Communication
- Efficiency
- Patience and composure
- Resilient under pressure
- English fluency
Languages
Arabic
English
Amharic
Personal Information
- Date of birth: 12/12/03
- Gender: Female
- Nationality: Ethiopian
References
References available upon request.
Timeline
Business Management -
NEST Academy
2024.01 - 2025.03
waitress
golden plate restaurant
2023.09 - 2024.10
Cashier, Receptionist
Bemnet Hotel
2022.11 - 2023.07
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KB Academy
2018.01 - 2022.01