Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Personal Information
Custom
Certification
References
Timeline
ResearchAssistant
FILHAAR AHMED

FILHAAR AHMED

Dubai,UAE

Summary

With 7 years of hands-on experience in Forwarding and Supply Chain management, I bring a proven track record in customer support, aerospace shipments, and workflow optimization. My expertise lies in implementing strategic initiatives that enhance operational and logistical systems, leading to significant improvements in efficiency and cost-effectiveness. Renowned for my accurate and efficient reporting, I ensure strict compliance with regulatory standards while upholding high-quality standards in all operations. I am committed to delivering outstanding results and am now seeking a challenging role where my logistics expertise and passion for process improvement can drive organizational success.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

LOGISTICS SUPERVISOR

TOTAL FREIGHT INTERNATIONAL LLC
DUBAI, UAE
11.2021 - Current
  • Leading and managing a team of logistics personnel, including warehouse workers, drivers, and hiring, training and performance management.
  • Ensure accuracy and reliability in ERP systems in working with WMS.
  • Providing guidance, training, and performance evaluations to ensure team efficiency and adherence to policies.
  • Handled crisis situations effectively, minimising disruptions in deliveries.
  • Implementing inventory control measures to minimize discrepancies and losses.
  • Conducting regular inventory audits to maintain accuracy.
  • Implementing quality control procedures to maintain product integrity and customer satisfaction.
    Addressing and resolving quality issues or customer complaints related to logistics operations.
  • Ensuring compliance with health and safety regulations in logistics operations.
  • Generating reports on key performance indicators (KPIs) such as delivery times, inventory levels, and costs.
  • Liaising with customers to understand their logistics requirements and preferences.
  • Led team meetings to communicate logistics objectives clearly and effectively.
  • Assigning tasks and responsibilities to warehouse personnel to ensure efficient operation.
  • Overseeing maintenance and repair of warehouse equipment, transportation vehicles such as forklifts, pallet jacks, and trucks.
  • Negotiating contracts and terms with suppliers to optimize procurement costs and improve service levels.
  • Facilitated procurement on managing certifications like (SABER, SFDA, COO, MOIAT) - Regulatory compliance to the customers.

PRICING COODRINATOR

CARGOLINE SHIPPING SERVICES LLC
DUBAI, UAE
11.2019 - 10.2021
  • Analyzing and managing freight rates from carriers, freight forwarders, and other transportation providers.
  • Negotiating rates and contracts with carriers to ensure competitive pricing and service levels.
  • Monitoring and updating freight rate databases or systems to reflect current market conditions and agreements.
  • Preparing accurate and competitive pricing proposals for customers based on shipping requirements and cost analysis.
  • Collaborating with sales and customer service teams to provide timely and comprehensive pricing information.
  • Developing pricing strategies and initiatives to optimize revenue and profitability.
  • Maximizing revenue opportunities through strategic pricing decisions.


BUSINESS DEVELOPMENT EXECUTIVE

TOTAL FREIGHT INTERNATIONAL LLC
DUBAI, UAE
01.2017 - 10.2019
  • Managing pricing agreements with shipping and airlines lines for pricing terms, discounts, and surcharges.
  • Negotiating rates and contracts with carriers to ensure competitive pricing and service levels.
  • Building and nurturing relationships with key clients, shipping lines & co-loaders for the building to convert into business.
  • Tracking order statuses and ensuring timely delivery or resolution of issues.
  • Coordinating with internal departments such as logistics and finance to fulfill customer requests.
  • Following up with customers to ensure satisfactory resolution of issues.
  • Educating customers on services based on their requirements to obtain at minimal costs based on INCOTERMS.
  • Interacting with customers via phone, email, chat, or in-person to provide information and assistance.
  • Handling inquiries, and requests promptly and professionally.
  • Resolving customer issues and concerns effectively.
  • Providing solutions to customers who is inquiring to setup in MENA region without directly obtaining local license - IOR / EOR support.
  • Support sales teams with pricing guidance, proposals, and customer negotiations.
  • Facilitated procurement on managing certifications like (SABER, SFDA) – Regulatory compliance for the customers within MENA region.

SALES CO-ORDINATOR

GLOBAL LOGISTICS SOLUTIONS
CHENNAI, INDIA
08.2015 - 07.2016
  • Maintaining the CRM of the client list and ensure to visit daily as per sales plan scheduled by the team leader
  • Creating reports based on the visits completed with the customer and provide an update on their volumes for various sectors on LCL movements to the team leader.
  • Developed strong client relationships through frequent follow-ups for improved business prospects.
  • Contributed the major volumes to the organization by bringing the MNC companies.
  • Followed up on sales quotes and potential leads within target timeframes.

Education

MASTER OF BUSINESS ADMINISTRATION - SHIPPING & LOGISTICS

INDIAN INSTITUTE OF LOGISTICS
05.2014 - 04.2016

BACHELOR OF COMMERCE - COMMERCE - GENERAL

THE NEW COLLEGE
05.2011 - 04.2014

INDIAN INSTITUTE OF LOGISTICS
06.2015 - 03.2016

Skills

  • Leadership
  • Regulatory Compliance
  • Supply Chain Experience
  • Supervisory Skills
  • CRM
  • Team Building
  • WMS Implementations
  • Freight-Suite
  • Logistics planning
  • Excel proficiency
  • Invoicing
  • Freight Forwarder
  • Vendor Management
  • Seller Central Activities
  • Regulatory & Compliance
  • Process Improvement
  • Team Management
  • Inventory control
  • Order flow WMS

Accomplishments

  • EMPLOYEE OF THE YEAR -BUSINESS DEVELOPMENT EXECUTIVE - YEAR 2018
  • EMPLOYEE OF THE YEAR -BUSINESS DEVELOPMENT EXECUTIVE - YEAR 2022

Languages

English
Native
Tamil
Native
Malayalam
Intermediate
Hindi
Intermediate

Personal Information

Title: LOGISTICS SUPERVISOR

Custom

Available Upon Request

Certification

  • Certified First Aid trainer

References

References available upon request.

Timeline

LOGISTICS SUPERVISOR

TOTAL FREIGHT INTERNATIONAL LLC
11.2021 - Current

PRICING COODRINATOR

CARGOLINE SHIPPING SERVICES LLC
11.2019 - 10.2021

BUSINESS DEVELOPMENT EXECUTIVE

TOTAL FREIGHT INTERNATIONAL LLC
01.2017 - 10.2019

SALES CO-ORDINATOR

GLOBAL LOGISTICS SOLUTIONS
08.2015 - 07.2016

INDIAN INSTITUTE OF LOGISTICS
06.2015 - 03.2016

MASTER OF BUSINESS ADMINISTRATION - SHIPPING & LOGISTICS

INDIAN INSTITUTE OF LOGISTICS
05.2014 - 04.2016

BACHELOR OF COMMERCE - COMMERCE - GENERAL

THE NEW COLLEGE
05.2011 - 04.2014

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FILHAAR AHMED