Open to work
Filza Rizvi
Digital Content Creator, Client Relationship Management & Services, Business Consultant, Enterprenuer
Dubai
Summary
Results-driven professional with a strong background in client relations and services, entrepreneurship, and digital marketing. Demonstrated ability in social media management and market research, enhancing brand visibility. Proficient in project management and negotiation, with a focus on effective communication and teaching. Dedicated to leveraging expertise for impactful business solutions.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Digital Content Creator
Self-Employed
Dubai, UAE
2025.01 - Current
- Assist in producing digital content across various platforms, including reels, stories, posts, and videos.
- Support in developing content strategies aimed at boosting audience engagement and enhancing brand visibility.
- Aid in managing the content lifecycle, encompassing ideation, scripting, filming, editing, and publishing.
Customer Service Manager
Innovate Solutions LLC
Dubai, United Arab Emirates
2024.12 - Current
- Implemented CRM systems for optimized client management.
- Conducted quarterly reviews, improving service delivery standards.
- Ensured optimal client experience with thorough follow-up procedures.
- Coordinated interdepartmental efforts, ensuring seamless service delivery.
- Fostered client loyalty by maintaining regular contact, addressing concerns promptly.
- Negotiated contracts to secure long-term business partnerships.
- Established daily KPIs for the accounting team and closely monitored their progress on client VAT report preparations, customized reports, financial closings, bank reconciliations, and inventory management, ensuring timely achievement of operational goals.
- Developed streamlined workflows for new companies to help accountants understand operational processes and effectively manage transactions.
- Guided the team through challenging situations with clients, providing support and solutions to enhance client relationships.
- Managed the back-end team to ensure accurate invoice processing and timely VAT report preparation for client approval.
- Tracking and independently securing payments from clients.
Volunteer Educator
Smart Life Foundation
Dubai, United Arab Emirates
2022.01 - 2024.11
- Facilitated weekly educational sessions for blue-collar workers to assist in skill development and personal growth.
- Adapted teaching methods for adult learners from various cultural backgrounds.
- Supported the foundation’s mission of empowerment through education alongside academic and professional goals.
Founder & Brand Promotion Executive
Gracil Collections
Dubai, United Arab Emirates
2012.03 - 2021.09
- Established and expanded ethnic-clothing business with consistent customer increase.
- Assisted in brand identity creation; supported daily operations and vendor interactions.
- Organised quarterly exhibitions in India; facilitated social media marketing to enhance brand visibility.
- Managed quality assurance and customer service; resolved issues from start to finish.
Client Servicing Executive
Equity Advertising
Dubai, United Arab Emirates
2008.05 - 2011.11
- Assisted in managing multinational accounts, including Saudi American Bank (Samba) and Dubai Airports.
- Supported execution of BTL campaigns by coordinating creative teams and developing brand collateral.
- Aided in conducting market research and providing recommendations for strategic branding placements.
Associate
Ogilvy & Mather Advertising
New Delhi, India
2007.01 - 2007.12
- Facilitated management of Motorola’s account through understanding of clients and market trends.
- Assisted in developing creative briefs and provided support on brand initiatives.
- Collaborated with studios and media partners for effective campaign execution.
Associate (promoted from Management Trainee)
Infinity Advertising
New Delhi, India
2006.01 - 2006.11
- Assisted in managing campaigns for Bata, Nokia, HCL, and MakeMyTrip.com.
- Prepared creative briefs for team coordination.
- Supported media teams in delivering campaign materials.
Education
Master of Arts - Journalism & Mass Communication
Amity University
Dubai, UAE June 2024 - Current
Certificate of Higher Education - Digital Marketing
Columbia University
United States Of America June 2023 - Sept 2023
Master of Arts - Communication (Advertising)
JIMMC
New Delhi Jul 2005 - June 2006
Bachelor of Arts - English Literature
University of Pune
India Jul 2001 - June 2004
Skills
- Business development and entrepreneurship
- Client relationship management
- Brand strategy and development
- Content creation and digital marketing
- Campaign management
- Social media management
- Market research and consumer insights
- Creative briefing and collaboration
- Project management
- Negotiation and vendor coordination
- Teaching and coordination
- Public speaking and client relations
- Microsoft Office Suite
LANGUAGES
English – Fluent
Master or proficient
C2
Hindi – Proficient
Master or proficient
C2
Urdu – Proficient
Master or proficient
C2
NOTABLE HIGHLIGHTS
- PR Lead — 14th Convergence India (South Asia’s largest IT & Telecom Exhibition)
- NGO volunteering & community empowerment initiatives
- Valid UAE Residence Visa
- Valid Driving License
Work preference
Work Type
Full timeLocation preference
On-siteRemoteHybridTimeline
Digital Content Creator
Self-Employed
2025.01 - Current
Customer Service Manager
Innovate Solutions LLC
2024.12 - Current
Master of Arts - Journalism & Mass Communication
Amity University
June 2024 - Current
Certificate of Higher Education - Digital Marketing
Columbia University
June 2023 - Sept 2023
Volunteer Educator
Smart Life Foundation
2022.01 - 2024.11
Founder & Brand Promotion Executive
Gracil Collections
2012.03 - 2021.09
Client Servicing Executive
Equity Advertising
2008.05 - 2011.11
Associate
Ogilvy & Mather Advertising
2007.01 - 2007.12
Associate (promoted from Management Trainee)
Infinity Advertising
2006.01 - 2006.11
Master of Arts - Communication (Advertising)
JIMMC
Jul 2005 - June 2006
Bachelor of Arts - English Literature
University of Pune
Jul 2001 - June 2004