Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Fiona Akumu Otieno

Fiona Akumu Otieno

Receptionist/Customer service/Cashier/Logistics coordinator
Dubai,UAE

Summary

Customer-oriented Receptionist/Logistics coodinater with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

RECEPTIONIST MANAGER AND HEAD COACH

Al Soqoor Al Mutzaleja Sports Services
Dubai, UAE
2021.03 - 2024.03
  • Planned and facilitated regular sessions using evidence-based practices to improve performance.
  • Inspired good sportsmanship and adherence to official rulebook.
  • Educated participants on acceptable behaviour and standards of play.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.
  • Replenished stock and processed deliveries to maximise product availability.
  • Coordinated large party bookings, including deposit processing and special order requests.

Sports Administrator

Eagle Skaters Sports Services
DUBAI, UNITED ARAB EMIRATES
Sep 2019 - Jan 2021
  • Served customers to drive sales and deliver top-quality experiences.
  • Reviewed customer history to recommend appropriate products and services.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Develop and adapt game plans to meet challenging situations,and scheduled practice time,that improved 40% sale to the organisation.

Sales Associate

MINISO
NAIROBI, KENYA
04/2017 - 07/2019
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Exceeded weekly targets through dedicated service and selling.
  • Presented product features and benefits, performing product demonstrations to help visualisation.

Education

A-Levels - Master of Science,mastering Supply Chain And Logistics Management.

ALISON
UAE,DUBAI.
2024.01 - 2024.04

GCSEs - Bachelor of Science in Sports Management.

Kenyatta University
Nairobi,KENYA
2015.07 - 2018.06

Skills

  • Sports injuries training,am able to perform fist aid /cpr incase of an injury
  • Can work and relate well with people of all age[children ,adult and olderly]
  • Can manage lager group of skaters
  • I have the ability to establish and maintain effective work relation with other instructors,board members
  • Able to teach and inspire competitive and recreational skaters
  • External recruitment
  • Human anatomy knowledge

Languages

English
NATIVE LANGUAGE
Arabic
Elementary
A2
German
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

A-Levels - Master of Science,mastering Supply Chain And Logistics Management.

ALISON
2024.01 - 2024.04

RECEPTIONIST MANAGER AND HEAD COACH

Al Soqoor Al Mutzaleja Sports Services
2021.03 - 2024.03

Sports Administrator

Eagle Skaters Sports Services
Sep 2019 - Jan 2021

Sales Associate

MINISO
04/2017 - 07/2019

GCSEs - Bachelor of Science in Sports Management.

Kenyatta University
2015.07 - 2018.06

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Fiona Akumu OtienoReceptionist/Customer service/Cashier/Logistics coordinator