Fiona McCourt

Bridging the gap between IT and business stakeholders, acting as the single point of contact for new projects relating to data and analytics.

Primary Responsibility:

• Facilitating business requirement gathering sessions
• Supporting the business to ensure their objectives and requirements are met within project timeframes.
• Dashboard design and Development (PowerBi)
• Project documentation
• Maintaining project communication
• Focus on customer / stakeholder experience

I was responsible for supporting the CIO and department of 100+ team members. My main role was to manage internal and external stakeholder relationships alongside the CIO’s schedule whilst coordinating admin support for the wider team. As nominated department culture champion I also lead key deliverables in relation to employee engagement initiatives.

Roles / Responsibilities / Skills

• Prepared documents, reports and presentations for CIO
• Organized and coordinated monthly management meetings
• Coordinated department events
• Effective Management of CIO calendar
• Employee engagement initiatives (e.g. weekly open forums, team awards, Newsletter, team building events etc)
• Team administration support (including travel planning, resource management, contract renewals, invoicing)
• Assisting with department projects such as development of the IT Portal

I was responsible for managing relationships with franchisee investors and all applications and inquiries in regards to the franchise model.

Role / Responsibilities / Skills

• Relationship management with local and international investors.
• Presentation of franchise model to potential investors.
• Vetting of potential franchisees.
• Effective development of franchise processes from inquiry to outlet launch.
• Updating and proof reading franchise contracts. • Identification and research of lead development.
• Creation of implementation plans for the successful opening of an outlet
• Ensuring brand compliance.

Role / Responsibilities / Skills

• Present a professional and welcoming first impression to all clients on all levels of communication - by phone, in person, and email.
• Maintaining the appointment schedule of the Managing Director and COO.
• Manage correspondence, reports and documents.
• Draft letters.
• Coordinate meetings.
• Proof read documents.
• Minute taking.
• Task setting / follow up.
• Typing and distribution of documents / reports.

My role was to effectively manage a case load of high risk service users and co ordinate services.

Role / Responsibilities / Skills

• Chairing family support and review meetings.
• Collaborating with multidisciplinary teams to create and implement individualized family plans.
• Supporting with practical issues such as budgeting and housing.
• Providing emotional support during regular 1 on 1 sessions
• Facilitate positive activities for the children / young people

My role as a social worker was to successfully manage a high case load of complex cases.

Role / Responsibilities / Skills

• Undertaking and writing up assessments

• Organizing and managing packages of support

• Participating in multidisciplinary meetings for example, child protection review conferences

• Chairing core group meetings

• Minute taking

• Ensuring adherence to standards of care within the relevant quality framework.

• Maintaining accurate records and preparing reports

• Attending tribunals or courts to give evidence in legal proceedings.