FIONETA ERWIN
DUBAI,UAE
Summary
Friendly and enthusiastic self-motivated individual offering excellent skills in guest relations. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Excellent issue resolution and customer service skills. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate in everything.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Waiter
Panda love milk tea cafeteria
Dubai, United Arab Emirates
04.2022 - Current
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Translator
ICS Company
Dubai, United Arab Emirates
06.2021 - 03.2022
- Delivered high-quality translation and interpretation services from Chinese to English and the opposite for supporting clients across multiple industries.
- Translated marketing content, using transcreation techniques to optimise message delivery.
- Improved quality of translation by reviewing and post-editing machine-produced translations.
- Delivered real-time interpretation services for business clients with faultless accuracy.
- Provided detailed quotations to clients for administrative translation services.
Administrator
PT Zhong zhou steel
Banten, Indonesia
08.2020 - 05.2021
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Organised team building activities to foster professional relationships with staff.
- Collaborated with different departments to maintain positive and smooth workflow.
- Negotiated with suppliers to develop fair and professional contracts.
Waiter
Sleepless at Grass Mountain View Restaurant
Taipei, Taiwan
03.2018 - 01.2020
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Translator / administrator
Prosperity Manpower Agency Co., Ltd.
Taipei, Taiwan
05.2018 - 09.2019
- Provided detailed quotations to clients for administrative translation services.
- Proofread and edited final translations to ensure optimal quality and adherence to company standards.
- Translated web content including articles, blog posts and product descriptions.
- Quality checked uploaded client files, implemented amendments and provided linguistic feedback.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
Diploma of Higher Education - Tourism and hospitality management
Chinese Culture University
Taipei , Taiwan 03.2018 - 05.2019
Certificate of Higher Education - Multimedia
Atisa Dipamkara School
Tangerang , Indonesia 06.2014 - 05.2017
Skills
- Interpersonal skills
- Chinese and english fluency
- Public speaking
- Efficient under pressure
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Table service
- Food and beverage service
- Cleaning requirements
Languages
Indonesian
Native
Chinese (Mandarin)
Advanced
English
Advanced
Timeline
Waiter
Panda love milk tea cafeteria
04.2022 - Current
Translator
ICS Company
06.2021 - 03.2022
Administrator
PT Zhong zhou steel
08.2020 - 05.2021
Translator / administrator
Prosperity Manpower Agency Co., Ltd.
05.2018 - 09.2019
Waiter
Sleepless at Grass Mountain View Restaurant
03.2018 - 01.2020
Diploma of Higher Education - Tourism and hospitality management
Chinese Culture University
03.2018 - 05.2019
Certificate of Higher Education - Multimedia
Atisa Dipamkara School
06.2014 - 05.2017
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