Firas Alshamar
Dubai,United Arab Emirates
Summary
Professional with expertise in economic policy research and market analysis. Demonstrated success in client relationship management, critical thinking, and negotiation. Skilled in project management and financial reporting, with a track record of delivering impactful presentations and managing budgets. Focused on leveraging economic decision-making skills to improve financial strategies in forward-thinking organizations.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
Customer relations manager
Al- Mashreq Al-Arabi Islamic bank for investment
Baghdad , Iraq
09.2023 - 07.2025
- Resolved issues to improve customer satisfaction.
- Streamlined vendor management processes to boost operational efficiency.
- Facilitated communication between customers and departments to enhance service delivery.
- Reviewed customer feedback to refine services and address concerns.
- Contributed customer-centric insights during strategy meetings to inform planning decisions.
- Negotiated improved vendor payment terms, resulting in significant cost savings.
- Acquired new skills that enhanced overall productivity and efficiency.
Logistics Manager
PALM TRUCK AB
Trelleborg, Sweden
01.2021 - 07.2023
- Developed and implemented logistics strategies to optimise distribution and inventory management.
- Oversaw daily logistics operations, managing warehousing, transportation, and supply chain activities.
- Collaborated with cross-functional teams to integrate supply chain processes seamlessly.
- Analysed logistics performance metrics to drive continuous improvement initiatives.
- Managed vendor relationships and negotiated contracts with third-party logistics providers.
- Ensured compliance with local, national, and international logistics regulations.
- Utilised logistics IT systems to enhance operational efficiency and enable data-driven decisions.
- Liaised directly with clients, enhancing relations and service excellence.
- Maintained compliance with transportation regulations, ensuring safety standards were met at all times.
Economic manager
Vasteras Transport AB
Vasteras, Sweden
05.2017 - 12.2020
- Enforced safety regulations to reduce workplace accidents.
- Cultivated strong relationships with clients to secure repeat business.
- Facilitated staff training, resulting in better customer service.
- Secured new business opportunities with successful networking events.
- Identified growth opportunities through comprehensive market research.
- Supervised project timelines for timely completion.
- Developed accurate sales forecasts for improved strategic planning.
- Optimised dispatch functions, resulting in quicker response times during peak hours.
- Fostered customer relationships through effective communication and problem resolution strategies, leading to increased satisfaction levels.
- Trained drivers in safe and efficient driving techniques, promoting culture of safety within team.
- Coordinated driver schedules for optimised workload distribution.
Managing Director and Owner
HVF TRANSPORT AB
Vasteras, Sweden
08.2007 - 05.2017
- Coordinated logistics operations to optimise supply chain efficiency through effective transportation and warehousing.
- Directed daily activities to maximise productivity and operational efficiency in logistics.
- Negotiated favourable rates and contracts with transportation and logistics providers, securing cost savings.
- Oversaw budgets, staff, and financial performance to ensure stable operations.
- Analysed economic data to generate accurate forecasts for investment planning.
- Predicted economic environment changes to inform budgeting and planning processes.
- Developed revenue and expense forecasts using models based on market trends.
- Determined pricing levels by analysing market conditions to enhance competitiveness.
- Built harmonious work environment with strong leadership skills.
- Delivered high-quality services by maintaining customer focus at all times.
Logistics Coordinator
ARLA STOCKHOLM
Jarfalla, Sweden
06.2006 - 08.2007
- Organised and maintained logistics schedules, ensuring timely delivery of goods to various destinations.
- Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Directed daily operations to achieve maximum efficiency and productivity.
- Collaborated with sales and production teams to align logistics operations with business objectives.
- Managed fleet operations for 75 trucks.
- Developed and implemented risk management framework, mitigating potential losses and safeguarding company assets.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Managed financial operations, including budgeting, forecasting, and investment strategies, resulting in 35% increase in net profit.
- Directed company restructuring process, improving operational efficiency and employee productivity by 25%.
- Oversaw day-to-day functioning of operations.
- Leveraged financial data and forecasts to set clear operating budgets.
- Reviewed reports, recommendations, and requests from subordinate leadership.
- Authorised use of teams and materials for specific departments and projects.
- Directed operational improvements, reducing costs by 15%.
- Led strategic planning and execution to drive company growth, surpassing revenue targets by 25%.
- Reported successes, failures, and new plans to governing body.
- Negotiated high-value contracts, achieving annual savings of £500,000.
Education
Diploma - Logistics and transport in Planning and development
YRKES ACCADEMY logistic and transport
Stockholm Sweden 01.2005 - 12.2006
Skills
- Client relationship management
- Report writing and presentations
- Negotiation strategies
- Economic planning and forecasting
- Budget management
- Financial reporting
- Customer feedback assessment
- Supply chain management
- Customer relations management
- Account management
LANGUAGES
ARABIC
Native
ENGLISH
Upper intermediate
SWEDISH
Fluent
COURSES
- BUSINESS FINANCES IN ECONOMIC GROWTH FOLKUNIVERSITET JAN 2004 - DEC 2004
- LOGISTIK AND TRANSPORT IN PLANNING AND DEVELOPMENT YRKES ACCADEMY JAN 2005 - DEC 2006
PERSONAL DETAILS
- Date of birth 16/12/1982
- Nationality Swedish
- Visa status valid until 2030
- Marital status married
DRIVING LICENSE
Driving license category True
Timeline
Customer relations manager
Al- Mashreq Al-Arabi Islamic bank for investment
09.2023 - 07.2025
Logistics Manager
PALM TRUCK AB
01.2021 - 07.2023
Economic manager
Vasteras Transport AB
05.2017 - 12.2020
Managing Director and Owner
HVF TRANSPORT AB
08.2007 - 05.2017
Logistics Coordinator
ARLA STOCKHOLM
06.2006 - 08.2007
Diploma - Logistics and transport in Planning and development
YRKES ACCADEMY logistic and transport
01.2005 - 12.2006
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