Firas Bazzal
Dubai
Summary
Knowledgeable management professional with proven success in achieving and exceeding regional revenue goals within company growth strategies. Skilled at developing local business strategy and overseeing change management to implement successful improvements. Focused Manager with demonstrated ability to organize work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Managing Director
Lift Kom Lifts & Escalators Contracting LLC
Dubai, UAE
01.2022 - Current
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Directed staffing requirements, managed priorities, and coordinated workflows to uphold productivity objectives.
- Interpreted underlying risks, business needs, client requirements, and cost structures to increase forecasting accuracy.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Spearheaded development and delivery of future product offerings based on in-depth market research.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Controlled spending to achieve 40% reduction in outgoing costs.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Managed team performance, celebrating successes and identifying areas to improve.
- Updated policies and procedures to strengthen controls within different departments for improved operational standards.
Business Development Manager
Al Sharif Elevators LLC
Dubai, United Arab Emirates
09.2019 - 09.2021
- Consistently exceeded revenue targets through new account penetration and development.
- Coached team to build client relationships and exceed sales targets.
- Contacted and converted potential customers via telephone, email, and in-person inquiries.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on an understanding of key markets to push the development of business strategies.
- Grew engagement, interaction, and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.
- Updated sales strategies using data to improve standard team practices.
Sales and Marketing Manager
Atlas Elevators Factory LLC
Dubai, United Arab Emirates
10.2013 - 08.2019
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Maximized elevator sales by maintaining first-class professional relationships with key clients and stakeholders.
- Promoted new product orders and sales through intensive follow-ups, consistently growing profits in line with company targets.
- Worked closely with sales teams, ensuring thorough implementation of strategy execution for the continued project and profit progression.
- Grew engagement, interaction, and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Represented the company at events such as trade shows, associations, and meetings to promote products and programs and build working relationships.
- Provided management and leadership expertise to coordinate sales efforts, leading a successful, engaged, and motivated team to exceed departmental goals by 150%.
- Developed, implemented, and monitored digital marketing campaigns including research, advertising, and public relations efforts to ensure adequate growth and expected results.
- Maintained price lists and sales documents capturing data on customers and marketing and sales budgets.
- Processed received client feedback on time to achieve maximum client satisfaction.
- Communicated with potential leads via phone calls, cold emails, and in person, providing information about product portfolio.
- Worked with cross-functional team to develop and implement targeted sales strategies.
- Maintained company website, updating content and adding relevant information to attract and convert highly qualified leads.
- Maintained professional relationships with existing clients, upselling where possible.
Senior Sales Executive
ThyssenKrupp Elevators UAE LLC
Dubai, United Arab Emirates
03.2009 - 04.2013
- Directed corporate training, coaching, and upskilling of 10 new employees, improving team revenue potential.
- Developed profitable relationships with clients by successfully employing rapport-building techniques.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Established AED 4,000,000 in new business within 12 months.
- Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Expertly negotiated contracts and packages to optimize yields.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Negotiated and closed sales to secure profitable deals and contracts.
- Followed up on prospective business opportunities and new clients to retain and expand client base.
Education
Master of Business Administration - Business Administration
Beford University
USA 01.2006 - 04.2008
Skills
- Business administration
- Contract management
- Problem-solving skills
- Operations management
- Strategic thinking
- Employee management
- Customer service
- Business analysis
- Operational management
- Business development
- Accounting processes
- Financial management
- Business planning
Languages
Arabic
Native
English
Fluent
Certification
- Special Training and Certificate in Sales Technique, IIR
- Special Training and Certificate in a Breakthrough in Team Performance, Team Building, Seed School
- Special Training and Certificate in Negotiations Skills, Merchant Institute
Timeline
Managing Director
Lift Kom Lifts & Escalators Contracting LLC
01.2022 - Current
Business Development Manager
Al Sharif Elevators LLC
09.2019 - 09.2021
Sales and Marketing Manager
Atlas Elevators Factory LLC
10.2013 - 08.2019
Senior Sales Executive
ThyssenKrupp Elevators UAE LLC
03.2009 - 04.2013
Master of Business Administration - Business Administration
Beford University
01.2006 - 04.2008
- Special Training and Certificate in Sales Technique, IIR
- Special Training and Certificate in a Breakthrough in Team Performance, Team Building, Seed School
- Special Training and Certificate in Negotiations Skills, Merchant Institute
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