Firas Shnoudeh

• Developed and implemented global Vertical management strategy, driving revenue growth by 50% and enhancing customer satisfaction.
• Enhanced team performance by implementing strategic commercial initiatives.
• Fostered profitable partnerships for increased business opportunities.
• Developed new market strategies to boost brand visibility.
• Identified growth opportunities, resulting in expanded company footprint.
• Collaborated with cross-functional teams to align operations and establish budgets, forecasts, and KPIs for the vertical.
• Represented the company at industry events, conferences, and trade events to stay abreast of emerging technologies and opportunities.
• Led the negotiation of key contracts with major suppliers.

• Managed and expanded relationships with key clients for improved customer satisfaction.
• Developed strategic plans to meet client needs, resulting in increased client retention and business Growth.
• Mentored junior account managers, contributing positively towards team growth.
• Evaluated client feedback and implemented necessary changes for better service delivery.
• Built strong relationships with key stakeholders, fostering trust and loyalty.
• Facilitated regular meetings with clients to address concerns, improving overall communication.
• Conducted regular business reviews, identified areas for improvement.
• Analysed sales data, optimised performance metrics.

• Strengthened key client relationships by developing tailored account strategies.
• Managed complex sales cycles for maximised business growth.
• Secured long-term customer loyalty with excellent service and understanding of client needs.
• Negotiated profitable contracts to ensure mutual benefit.
• Identified opportunities for cross-selling, created additional revenue streams.
• Maintained detailed knowledge of industry trends, positioned products effectively in the market.

• Developed project procedures and specifications for freight movements, ensuring 90% project visibility.
• Managed a fleet of 50+ trucks, overseeing HSE compliance and achieving 95% on-time delivery.
• Enhanced operational efficiency by 30% through cost and lead time optimization.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Oversaw daily operations to achieve high productivity levels.

• Managed reporting dashboard for visual KPI results, ensuring customer satisfaction.
• Analyzed data for business improvement, leading to a 20% increase and Root Cause Analysis

• Implemented efficient business processes for improved operational effectiveness.
• Delivered comprehensive business strategies, optimising organisational performance.