FIRDAOUS BUKO
Dubai
Summary
- Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
HOSTESS
KOI RESTAURANT
12.2023 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Zouzou Turkish Lebanese restaurant
01.2023 - 12.2023
- Welcome guests in a warm and friendly manner
- Answering phone and taking reservations
- Entering guests profile and references
- Seats guests and manage the seating chart
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
Hostess
Abo Ali restaurant
01.2022 - 01.2023
- Greetings guest with smile and happy personal
- Answering phone
- Taking reservations and managing them
- Managing and seating guests
- Maintaining calm and clean reception area
F&B Hostess
Lezzet Turkish restaurant
01.2022 - 01.2023
- Processing orders and serve food & beverage items to custo
- Make upselling and suggest of selling
- Ensure customers are satisfied with their dining experience
- Check frequently on guest
- Process customer payments, and immediately handle compl as they occur
Waitress
Sofitel Restaurant
01.2022 - 01.2023
- Processing orders and serve food & beverage items to custo
- Make upselling and suggest of selling
- Ensure customers are satisfied with their dining experience
- Check frequently on guest
- Process customer payments, and immediately handle compl as they occur
Education
High School Diploma -
Mohamed 6
Skills
- Microsoft office
- Communication skills
- Listening skills
- Multi-tasking
- Customer service
- Organization
- Attention to details
- Patience and Empathy
Languages
Arabic
English
French
Timeline
HOSTESS
KOI RESTAURANT
12.2023 - 07.2024
Hostess
Zouzou Turkish Lebanese restaurant
01.2023 - 12.2023
Hostess
Abo Ali restaurant
01.2022 - 01.2023
F&B Hostess
Lezzet Turkish restaurant
01.2022 - 01.2023
Waitress
Sofitel Restaurant
01.2022 - 01.2023
High School Diploma -
Mohamed 6
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