- Yoga
Zhanyl Zhanibekova
Sales And Business Development
Dubai
Summary
Dedicated Sales and Business Development professional with more than 6 years of experience of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Target oriented person with critical thinking abilities. Ability to cultivate and sustain customer relationships. Excellent customer service and problem-solving skills. Excellent in oral and written communication skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales and Dealer Support Specialist
Toyota Motor LLP
Almaty
04.2018 - Current
- Ensure the highest level of customer service as per company standards.
- CRM through phone calls, E-Mails and Service Now portal (full Dealer support from order to delivery).
- Kept records of inquiries, complaints and comments.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Developed the Service Now portal in collaboration with Toyota Motor Europe (Head office)
- Handling the stock of spare parts, accessories, oil, and HazMat.
- Preparing reports by Dealers Satisfaction, logistic issues, and statistics for management.
- Strong team spirit and cooperation with all team members.
- Creating and updating workflow instructions for Dealers.
- Control of accounting documents, attorney, and agreements.
- Online, offline meetings with Dealers for training and discussion of current issues.
- Provided trainings to a new joiner team members and supported them with day-to-day activities.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Regional Sales & Logistic Specialist
Hyundai Com Trans LLP
Almaty
04.2017 - 04.2018
- Providing clients with excellent conditions for making a transaction and achieving maximum business results
- Built and maintained long-term relationship with clients providing information, guidance, and support
- Sales planning
- Achieving financial objectives
- Work with large wholesale buyers
- Full customer support from order to delivery
- Control of accounting and legal documents
- Organization and holding of meetings with Clients in a formal and informal setting.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Office manager
Hyundai Com Trans Kazakhstan LLP
Almaty
06.2016 - 04.2017
- Welcoming visitors and guests of the Company
- Worked with incoming and outgoing correspondence (letters, facsimile messages): reception, registration, transfer to the addressee, accounting, storage of documents
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Organization of meetings, briefings and team-buildings
- Providing office staff with everything necessary for their work
- Controlling office expenses.
- Developed standard operating procedures for all administrative employees.
Education
Bachelor of Science - Civil Law
Financial And Industrial University "Synergy"
Moscow, Russia. 05.2014 - 05.2018
Skills
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Interests
- Running
- Dancing
- Learning Languages
- Social Media and Internet
Yoga, running, dancing Reading Language learning Social Media and Internet
I love to be in harmony with my body.
Timeline
Sales and Dealer Support Specialist
Toyota Motor LLP
04.2018 - Current
Regional Sales & Logistic Specialist
Hyundai Com Trans LLP
04.2017 - 04.2018
Office manager
Hyundai Com Trans Kazakhstan LLP
06.2016 - 04.2017
Bachelor of Science - Civil Law
Financial And Industrial University "Synergy"
05.2014 - 05.2018
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