FIRDOUS JABEEN

• Investigated & reported on any risks & incidents, resolving problems effectively and efficiently to meet deadlines.
• Trained & supervised sub-ordinates & provided direct reports including their performance & behavior.
• Acted as a Subject Matter Expert (SME) for various processes, providing opinions to Stakeholders + Team Members.
• Attended regular trainings to offer up-to-date theoretical knowledge.
• Consistently achieved 99.8% quality assurance standards.
• Worked closely with tool developers to define data needs for new projects & assignments.
• Sought timely resolutions for specific & ongoing issues to reduce data breach.
• Monitored network infrastructure on a weekly basis, ensuring errors, breaches & alerts are quickly identified & resolved.

• Generated weekly reports, detailing findings & advising recommendations for strategic decision making.

• Diminished process gaps, supervising claims analysts & clerks for optimal productivity.

• Mapped current business & operational processes & offered ideas for improvement.

• Identified workflow bottlenecks & implemented new & improved processes.

• Communicated with customers, & other individuals to answer questions & gain information.