Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
FIRHEWOT ALEMU

FIRHEWOT ALEMU

Abu Dhabi

Summary

Results-driven and dedicated customer care and hospitality professional with over 10 years of experience in sales, skincare consultation, and front-desk operations. Known for exceptional problem-solving, strong analytical capabilities, and operational development that supports organizational growth. Adept at cultivating relationships with clients and stakeholders, with a proven track record of exceeding targets under tight budgets and deadlines. Seeking a challenging role that leverages my leadership skills and industry experience to contribute to company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Skin Care Advisor & Sales Assistant

Natural Beauty
02.2023 - Current
  • Delivered personalized skincare consultations tailored to customer needs.
  • Educated clients on product benefits and proper usage.
  • Supported customers through the entire sales process, increasing customer loyalty.
  • Maintained up-to-date product knowledge and industry trends.
  • Organized and managed merchandise displays to boost sales.
  • Achieved personal and team sales targets through proactive promotion.
  • Resolved customer complaints, ensuring satisfaction and repeat business.

Makeup & Cosmetic Sales Associate

Nice Flower Beauty
05.2021 - 09.2022
  • Assisted customers with product selection through personalized consultations.
  • Applied advanced makeup techniques tailored to individual face shapes, skin tones, and occasions.
  • Provided expert advice on makeup application, skincare routines, and product pairings.
  • Conducted product demos and trials, enhancing customer engagement and boosting conversions.
  • Maintained a clean and hygienic work area in compliance with cosmetic safety standards.
  • Offered makeup tips and tutorials to improve customer confidence.
  • Handled inquiries, returns, and provided ongoing after-sales support.
  • Accurately processed transactions and managed records in line with store policies.

Receptionist

Edna Beauty Salon
01.2012 - 05.2014
  • Greeted guests and managed check-in/check-out procedures.
  • Handled guest inquiries, bookings, and payments.
  • Coordinated room readiness with housekeeping and maintenance teams.
  • Managed administrative tasks including report compilation and guest records.

Education

Diploma - Home Decor

Asela University
Assela

Diploma - Hotel Management

Assela College
Assela
01.2014

Skills

  • Sales & Negotiation
  • Customer Service Excellence
  • Hospitality Leadership
  • Conflict & Time Management
  • Public Speaking
  • Team Collaboration
  • Decision Making
  • Data Analytics
  • Makeup Artistry
  • Makeup application
  • Client relationship building
  • Creative makeup application
  • Social media content
  • Bridal makeup application
  • Sales and upselling
  • Client consultations
  • High-definition makeup
  • Makeup trend awareness

LANGUAGES

English
Arabic
Amharic

Certification

Makeup Artists

Timeline

Skin Care Advisor & Sales Assistant

Natural Beauty
02.2023 - Current

Makeup & Cosmetic Sales Associate

Nice Flower Beauty
05.2021 - 09.2022

Receptionist

Edna Beauty Salon
01.2012 - 05.2014

Diploma - Home Decor

Asela University

Diploma - Hotel Management

Assela College

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