Firoz Kareem

Kintsugi is a leading technology company, dedicated to providing technology that is designed to solve global issues and enable the creation of new possibilities in improving human lives.

• Delivered technical assistance to end-users, resolving issues pertaining to Microsoft 365 applications, Azure services, and related technologies.
• Oversaw Office 365 tenant configurations, handling tasks such as user provisioning, licensing, and group management.
• Established and sustained Exchange Online, SharePoint Online, and OneDrive for Business to facilitate seamless collaboration and communication.
• Rolled out and set up Microsoft Intune for effective mobile device management (MDM) and endpoint security.
• Implemented policies for device compliance, application deployment, and conditional access.
• Deployed and managed Azure Multi-Factor Authentication (MFA) to bolster security measures.
• Configured and upheld Microsoft Defender for endpoint security, ensuring continuous protection against malware and other security threats.
• Leveraged Microsoft Entra to enhance communication and collaboration, incorporating features like Teams, OneDrive, and other collaborative tools.

Beyond Corp Technologies is a solutions provider based in Abu Dhabi and is instrumental in introducing a host of new cyber security technologies and vendors to this region.

• Implement and maintain OPSWAT solutions for clients
• Design and integrate endpoint protection solutions into the organization's infrastructure based on the ongoing business requirements
• Demonstrate proof of concept and product demos to customers
• Knowledge of Cyber security solutions such as Ensurity (Passwordless authentication), Perception Point (Email & Content security), ManageEngine ADSelf ServicePlus (end user password reset management program), RealWear (assisted reality).

Flydubai, legally Dubai Aviation Corporation, is an Emirati government owned low-cost airline in Dubai, United Arab Emirates.

• Provide support by telephone, through a 3rd party or be on-site depending on ticket requirements.
• Diagnosis and resolution of technical issues for windows and mac systems so end-users have minimal downtime.
• Set up and configuration of laptops and desktops for new joiners to begin their duties.
• Network and telephony support, for the business to function in chosen locations.
• Installation of authorized software to laptops and desktops as per user line manager requirements.
• Ensure high level of customer service and support to all vendor staff for end user satisfaction.
• Support and assist IT colleagues to resolve issues for end-users quicker.
• Train end-users, when possible, on the usage of any of the IT systems.
• Assist the IT administration department when requested by the team leader.

Travelport is the world’s only true travel commerce platform, focused on providing distribution, technology, payment and other solutions for the $8 trillion global travel and tourism industry. Their platform enables travel providers, travel agencies, corporations, and developers to search, share, buy and sell travel.

• My responsibilities in Travelport is to provide IT Support to our client, (GDS) Galileo application support and troubleshooting of networks, software, operating systems, and other IT related issues.
• Coordinating with the travel agency on their IT needs and meeting service deadlines.
• Regular conducting random field supervision of the travel agency and its employees.
• Liaising with other airline executives on behalf of the travel agents to install their GDS in systems.
• Providing technical and client support remotely if required
• Reporting to the regional technical manager of Travelport Middle East and Africa.

M.H. Alshaya Co. is a leading international operator of franchises for over 55 of the world's most recognized retail brands across the Middle East and North Africa, Russia, Turkey, and Europe.

• Handling over 50 Alshaya retail outlets including Victoria Secret full assortment H&M, Debenhams, American Eagle, MAC cosmetics, Mothercare, Boots pharmacy and Bath & Body Works in Dubai.
• Maintaining and administering SonicWALL security appliances.
• Analysing, troubleshooting, and correcting network problems remotely and on-site.
• Installing, configuring, and maintaining services such as MySQL, LDAP, OSSEC, JBOSS etc.
• Monitoring and troubleshooting database backups and disk space etc.
• Installation, configuring and troubleshooting IBM POS machines.
• Installation and troubleshooting of Motorola access point and PDT scanners.
• Configuring Avaya phones.