Summary
Overview
Work History
Education
Skills
Languages
Gym
Dancing
Timeline
Generic

Fjolla Gagica

Dubai

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Flight Attendant

Emirates Airline
02.2022 - Current
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Attendant

GP Aviation
01.2021 - 02.2022
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Attendant

Adria Airways
02.2014 - 10.2019
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

Bachelor Of Economics - Management And Informatics

University of Pristina
12.2013

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Professional Appearance
  • Cultural Awareness
  • Verbal and written communication

Languages

Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)

Gym

Passionate about being active

Dancing

Feeling energised

Timeline

Flight Attendant

Emirates Airline
02.2022 - Current

Flight Attendant

GP Aviation
01.2021 - 02.2022

Flight Attendant

Adria Airways
02.2014 - 10.2019

Bachelor Of Economics - Management And Informatics

University of Pristina
Fjolla Gagica