Flavia Nangabaye
Abu Dhabi
Summary
Dynamic professional with extensive experience in Receptionist work, Customer Service, and Security. Proven track record of delivering exceptional customer care service and effectively managing front-of-house operations in highly regulated environments and prestigious corporate settings. Possess comprehensive expertise in guest relations, security operations, CCTV monitoring, and Microsoft Office proficiency. Known for maintaining operational efficiency, resolving conflicts, and upholding meticulous attention to detail. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Security Receptionist / Customer Care Officer
G4S Secure Solutions
02.2017 - Current
- Key Responsibilities: - Welcoming and checking in high-profile visitors, ensuring a seamless guest experience. - Providing assistance to visitors, addressing inquiries, and facilitating bookings. - Issuing visitor badges and disseminating relevant information. - Managing all incoming and outgoing calls, as well as mail distribution. - Performing secretarial and receptionist duties, organizing files and data. - Implementing access control measures using alarm monitoring systems and visual recognition. - Monitoring CCTV cameras for security purposes and overseeing courier deliveries. - Coordinating with trained first aiders in case of medical emergencies, completing necessary documentation. - Maintaining cleanliness and orderliness of the front desk office reception area.
- Key Achievement Project: - Selected to train new employees on emergency protocols within the university.
Security Receptionist / Customer Care Personnel
Securitas Company
03.2014 - 02.2017
- Key Responsibilities: - Providing guidance and assistance to customers, clients, and students within the University premises. - Warmly welcoming clients upon arrival and addressing their inquiries. - Updating client, guest, and contractor records through sign-in and sign-out procedures. - Offering exceptional customer care services to guests and NYU clients. - Responding to emergencies such as fire alarms, medical incidents, and water leakages.
Education
IOSH Managing Safely Certificate -
Abu Dhabi
01.2016
Certificate in Business English -
Eton Institute Abu Dhabi
01.2014
Bachelor of Science in Mass Communication -
Islamic University in Uganda
01.2012
Uganda Advanced Certificate of Education -
Mulusa Academy
01.2008
Skills
- Patience and Empathy
- Punctuality
- Visitor screening
- Stress Tolerance
- Strong observation
- Basic technical support
- Teamwork and Collaboration
- Access Control Management
- Incident Reporting
Coreskills
Microsoft Word, Excel, PowerPoint, Filing, Problem-Solving, Written Communication, Willingness to Learn, Interpersonal Skills, Evacuation Procedures, Call Handling, Database and Records Management, Identification of Hazardous/Suspicious Materials, First Aid Administration
Personal Information
Title: Receptionist
Timeline
Security Receptionist / Customer Care Officer
G4S Secure Solutions
02.2017 - Current
Security Receptionist / Customer Care Personnel
Securitas Company
03.2014 - 02.2017
IOSH Managing Safely Certificate -
Abu Dhabi
Certificate in Business English -
Eton Institute Abu Dhabi
Bachelor of Science in Mass Communication -
Islamic University in Uganda
Uganda Advanced Certificate of Education -
Mulusa Academy