Florance Samuel Gurujwada
Housekeeping Manger
Dubai
Summary
Extensive experience in team leadership and development, with a history of improving inspection processes and inventory management. Capable of elevating guest satisfaction through efficient management practices. Proficient in refining operational workflows to achieve clear results. Focused on nurturing a culture of excellence and high performance in teams.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Housekeeping Supervisor
Studio M Arabian Plaza Hotel Millennium
06.2022 - Current
- Plan and determine production schedules and staff requirements to ensure the timely and efficient delivery of housekeeping services, aligning with hotel standards and guest expectations.
- Assist the Executive Housekeeper in supervising and managing all aspects of the housekeeping department, supporting smooth daily operations and achieving departmental goals.
- Organize, guide, and control the daily activities of the housekeeping team to maintain a clean, safe, and welcoming environment for guests and staff alike.
- Monitor and conduct regular spot checks to ensure proper handling, care, maintenance, and cleanliness of all housekeeping equipment, cleaning supplies, and machinery, ensuring operational efficiency and safety compliance.
- Promptly investigate guest complaints and operational issues, implementing corrective actions to resolve problems and enhance overall guest satisfaction and service quality.
- Maintain and enforce high standards of cleanliness and presentation in guest rooms, public areas, function rooms, and administrative offices, ensuring consistency across all hotel premises.
- Manage staff scheduling, task assignment, and performance evaluation processes to optimize workforce productivity and service quality.
- Lead recruitment efforts for housekeeping staff by interviewing, selecting, training, and onboarding new employees to build a skilled and motivated team aligned with company values and standards.
- Conduct regular performance appraisals, provide coaching and counseling, and enforce disciplinary measures as necessary, fostering a positive work environment focused on continuous improvement and accountability.
- Establish effective communication channels within the team to ensure clarity of instructions, encourage feedback, and promote teamwork and collaboration.
- Support training and development initiatives, ensuring all housekeeping staff are well-versed in hotel policies, safety standards, and best practices to maintain operational excellence.
- Collaborate with other hotel departments, such as maintenance and front office, to coordinate efforts and address any issues affecting guest experience or operational efficiency.
Housekeeping Supervisor
Swissôtel Al Murooj Dubai
01.2021 - 06.2022
- Prepare and distribute daily morning task sheets and turndown service assignments to housekeeping staff, ensuring efficient workflow and service coverage.
- Maintain detailed and up-to-date attendance records for housekeeping personnel, ensuring accurate reporting and payroll processing.
- Manage and oversee the key register, ensuring the security and proper allocation of master keys and other housekeeping access tools.
- Receive and respond promptly to calls from guest rooms and other departments, coordinating with the housekeeping team to fulfill requests efficiently.
- Compile and submit comprehensive monthly management reports detailing housekeeping activities, inventory usage, and operational outcomes.
- Conduct opening and closing inventories for major events, ensuring all required materials and supplies are accounted for and available.
- Perform monthly inventory checks for all room division-related items, ensuring adequate stock levels and reporting discrepancies for resolution.
- Prepare the month-end Front Office cost report, analyzing expenses and distributing findings to the management team for review and planning.
- Conduct routine inspections to assess cleanliness standards, identify areas needing improvement, and report any issues to management for prompt action.
- Assist in the preparation of staff schedules, aligning with projected occupancy levels and operational needs to ensure adequate staffing coverage.
- Respond to guest requests and complaints with professionalism and efficiency, ensuring issues are resolved to guests’ satisfaction.
- Handle lost and found items responsibly, logging and reporting them as per the property’s policies and procedures.
- Support the housekeeping team in maintaining high standards of cleanliness and organization in guest rooms and public areas.
House Keeping Coordinator
Movenpick Hotel Ibn Battuta
11.2019 - 09.2020
- Clean and maintain guest rooms, ensuring they are presented to the highest standards of cleanliness and comfort.
- Change bed linens, make beds, and replenish towels and other bathroom amenities such as soap, shampoo, and tissue paper.
- Dust, polish furniture, and vacuum carpets, ensuring a spotless and welcoming environment for guests.
- Empty trash containers and replace liners, ensuring proper disposal of waste in compliance with hygiene standards.
- Restock minibars and other in-room amenities as per hotel policies and guest preferences.
- Perform deep cleaning tasks as required, including cleaning windows, carpets, and upholstery.
- Inspect guest rooms for maintenance issues, reporting any damages or malfunctions to the appropriate department for immediate resolution.
- Ensure compliance with health and safety standards, maintaining a clean and safe work environment at all times.
- Handle guest requests promptly, such as providing extra linens or room service items, ensuring a positive guest experience.
- Update room status on the assignment sheet or hotel management system, indicating rooms cleaned, inspected, or requiring attention.
- Manage and maintain housekeeping supplies and equipment, ensuring they are stored correctly and ready for use.
- Collaborate with other departments to ensure smooth operations and seamless guest services.
- Follow hotel policies and procedures, contributing to an efficient and professional housekeeping operation.
Housekeeping Room Attendant
Ramada Hotel Al Barsha
10.2018 - 11.2019
- Clean and maintain guest rooms, ensuring they are presented to the highest standards of cleanliness and comfort.
- Change bed linens, make beds, and replenish towels and other bathroom amenities such as soap, shampoo, and tissue paper.
- Dust, polish furniture, and vacuum carpets, ensuring a spotless and welcoming environment for guests.
- Empty trash containers and replace liners, ensuring proper disposal of waste in compliance with hygiene standards.
- Restock minibars and other in-room amenities as per hotel policies and guest preferences.
- Perform deep cleaning tasks as required, including cleaning windows, carpets, and upholstery.
- Inspect guest rooms for maintenance issues, reporting any damages or malfunctions to the appropriate department for immediate resolution.
- Ensure compliance with health and safety standards, maintaining a clean and safe work environment at all times.
- Handle guest requests promptly, such as providing extra linens or room service items, ensuring a positive guest experience.
- Update room status on the assignment sheet or hotel management system, indicating rooms cleaned, inspected, or requiring attention.
- Manage and maintain housekeeping supplies and equipment, ensuring they are stored correctly and ready for use.
- Collaborate with other departments to ensure smooth operations and seamless guest services.
- Follow hotel policies and procedures, contributing to an efficient and professional housekeeping operation.
Education
Bachelor of Science - Hospitality Studies
Kohinoor College of Hospitality Management & Tourism Studies
India06.2018
Higher Secondary School Certificate -
University of Mumbai
Mumbai, India05.2015
Secondary School Certificate -
St Joseph School
India05.2013
Skills
Organization
DECLARATION
I hereby declare that the information provided above is accurate and true to the best of my knowledge and belief. Florance Samuel Gurujwada (Applicant)
Declaration
I hereby declare that the information provided above is accurate and true to the best of my knowledge .
Florance Samuel
Timeline
Housekeeping Supervisor
Studio M Arabian Plaza Hotel Millennium
06.2022 - Current
Housekeeping Supervisor
Swissôtel Al Murooj Dubai
01.2021 - 06.2022
House Keeping Coordinator
Movenpick Hotel Ibn Battuta
11.2019 - 09.2020
Housekeeping Room Attendant
Ramada Hotel Al Barsha
10.2018 - 11.2019
Bachelor of Science - Hospitality Studies
Kohinoor College of Hospitality Management & Tourism Studies
Higher Secondary School Certificate -
University of Mumbai
Secondary School Certificate -
St Joseph School